Senior AI Solutions Engineer — Customer-Driven, Forward-Deployed

Intercom; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary and equity

Lunch and snacks provided

Regular compensation reviews

Pension scheme with matching

Life and health insurance

Flexible paid time off

Paid maternity and paternity leave

Cycle-to-Work Scheme

Choice between MacBooks and Windows

Job summary

A leading customer service AI firm based in Greater London seeks a Senior Forward Deployed Engineer. In this pivotal role, you'll collaborate with strategic customers and help integrate AI solutions to enhance their support operations. We're looking for candidates with a robust background in SaaS development, strong communication skills, and an interest in AI/ML. The role offers competitive salary, equity, and a flexible hybrid working environment, requiring at least three days on-site per week.

Qualifications

• Experience building SaaS products is ideal.
• Interest in AI/ML technologies.
• Ability to collaborate across teams effectively.

Responsibilities

• Drive adoption of AI capabilities for support operations.
• Understand customer challenges as a technical expert.
• Collaborate with teams to ensure project success.

Skills

SaaS product development

AI/ML interest

Cross-functional collaboration

Prototyping and shipping software

REST API proficiency

Strong communication

Willingness to travel

Job description

A leading customer service AI firm based in Greater London seeks a Senior Forward Deployed Engineer. In this pivotal role, you'll collaborate with strategic customers and help integrate AI solutions to enhance their support operations. We're looking for candidates with a robust background in SaaS development, strong communication skills, and an interest in AI/ML. The role offers competitive salary, equity, and a flexible hybrid working environment, requiring at least three days on-site per week.