Forward-Deployed AI Engineer for Strategic Customers

Intercom; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary and equity

Lunch and snacks provided

Pension scheme with 4% match

Health and dental insurance

Flexible paid time off

Paid maternity and paternity leave

Cycle-to-Work Scheme

Standard MacBook equipment

Job summary

A leading customer service technology firm is seeking a Forward Deployed Software Engineer to enhance its AI capabilities. You'll work closely with strategic customers to implement solutions, influence product direction, and tackle complex challenges. Ideal candidates have a strong engineering background, SaaS experience, and interest in AI/ML. This role involves significant collaboration and the chance to shape customer experiences while maintaining high-quality software standards.

Qualifications

• Strong engineering background in relevant fields.
• Experience with a SaaS product preferred.
• Interest in AI/ML and quick learning of new systems.

Responsibilities

• Drive adoption of Fin for automation of support operations.
• Understand customer challenges and provide solutions.
• Work with customer technical teams on projects.
• Collaborate with Sales and Product teams for feedback.
• Contribute to best practices in Forward Deployed Software Engineering.

Skills

Engineering background

Experience building SaaS products

Interest in AI/ML

Cross-functional collaboration

Prototyping and shipping software

REST APIs proficiency

Strong communication skills

Willingness to travel

Education

Degree in Computer Science, Mathematics, Software Engineering or Physics

Job description

A leading customer service technology firm is seeking a Forward Deployed Software Engineer to enhance its AI capabilities. You'll work closely with strategic customers to implement solutions, influence product direction, and tackle complex challenges. Ideal candidates have a strong engineering background, SaaS experience, and interest in AI/ML. This role involves significant collaboration and the chance to shape customer experiences while maintaining high-quality software standards.