AI Solutions Architect - Shape Next-Gen Customer Support

Fin. The highest performing Customer Agent; Greater London; Hybrid; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Equity in fast-growing startup

Lunch provided

Health and dental insurance

Pension scheme 4% match

Cycle-to-Work

MacBooks provided

Job summary

Fin is seeking an exceptional Solutions Architect to join our Customer Solutions Team. In this role, you’ll engage directly with customers as their trusted advisor, shaping value across the entire sales cycle and partnering with Product, R&D, and Engineering to ensure customer needs are at the heart of our AI-powered solutions.

You’ll lead technical discovery, design tailored POCs, and address security questions while translating complex challenges into Fin-powered solutions with empathy and

Qualifications

• 5+ years of experience in a technical pre-sales role, managing C-Level technical and business relationships.
• Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.
• Ability to solve problems independently while thriving in collaborative team environments
• Proven time management skills in a dynamic team environment.
• Demonstrated ability to translate complex business challenges into tailored Fin solutions for both technical and non-technical audiences.
• Experience working closely with product and engineering to communicate customer feedback and influence product direction.
• Familiarity with managing POCs, RFPs, and addressing complex security questions.
• Excellent communication and interpersonal skills with empathy and curiosity.
• Willing and able to travel occasionally.

Responsibilities

• Lead technical discovery to identify and address our customers’ needs.
• Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise.
• Conduct impactful, value-based solution reviews and in-depth technical sessions.
• Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities.
• Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues.
• Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning.
• Build trust with customers by approaching challenges with empathy and curiosity.
• Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin.
• Commit to customer success, ensuring lasting value and proactively addressing challenges.

Skills

Technical pre-sales

C-level relationships

Solution demonstrations

POCs & RFPs

Cross-functional collaboration

Strong communication

Problem solving

Empathy and curiosity

Time management

Travel flexibility

Tools

Intercom

Claude Code

AI tools

Job description

Fin is seeking an exceptional Solutions Architect to join our Customer Solutions Team. In this role, you’ll engage directly with customers as their trusted advisor, shaping value across the entire sales cycle and partnering with Product, R&D, and Engineering to ensure customer needs are at the heart of our AI-powered solutions.

You’ll lead technical discovery, design tailored POCs, and address security questions while translating complex challenges into Fin-powered solutions with empathy and