AI Solutions Architect, Pre-Sales & Customer Solutions

intercom; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Fin, now part of Salesforce, is seeking an exceptional Solutions Architect to join our Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle.

With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI

Qualifications

• Minimum 4 years in a technical pre-sales role with C-level relationships.
• Strong technical acumen with discovery and value-delivery experience.
• Ability to translate complex challenges into Fin solutions for both technical and non-technical audiences.
• Experience with POCs, RFPs, and addressing security questions.

Responsibilities

• Lead technical discovery to identify and address customers’ needs.
• Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise.
• Conduct impactful, value-based solution reviews and in-depth technical sessions.
• Design and lead tailored POCs that showcase Fin's capabilities.
• Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials.
• Collaborate with Product and Engineering to represent the customer voice and feedback.
• Build trust with customers by approaching challenges with empathy and curiosity.
• Contribute to building a best-in-class Solutions Engineering playbook at Fin.
• Commit to customer success, ensuring lasting value and proactively addressing challenges.

Skills

Technical pre-sales

C-Level relationships

Technical discovery

Solution presentation

POCs & RFPs

Security questions

Cross-functional collaboration

Travel willingness

Job description

Fin, now part of Salesforce, is seeking an exceptional Solutions Architect to join our Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle.

With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI