AI Solutions Architect, Pre-Sales & POCs

Intercom; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Fin, now part of Salesforce, is seeking an exceptional Solutions Architect to join our Customer Solutions Team. You’ll engage directly with customers as their trusted advisor, shaping value across the sales cycle and partnering with Product, R&D, and Engineering to ensure customer needs drive our AI-powered solutions.

You’ll lead technical discovery, deliver compelling pre-sales experiences, and design tailored POCs while collaborating with cross-functional teams to translate complex challenges

Qualifications

• Minimum of 4 years of experience in a technical pre-sales role, managing C-Level technical and business relationships.
• Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.
• Ability to solve problems independently while thriving in collaborative team environments.
• Proven time management skills in a dynamic team environment.
• Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.
• Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.
• Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.
• Familiarity with managing POCs, RFPs, and addressing complex security questions.
• Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity
• Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks
• Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company
• Willing and able to travel occasionally

Responsibilities

• Lead technical discovery to identify and address our customers’ needs
• Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise
• Conduct impactful, value-based solution reviews and in-depth technical sessions
• Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities
• Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues
• Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning
• Build trust with customers by approaching challenges with empathy and curiosity
• Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin
• Commit to customer success, ensuring lasting value and proactively addressing challenges

Skills

Technical pre-sales

C-level relationships

Technical discovery

POCs and RFPs

Security questions

Value presentations

Product feedback

Time management

Cross-functional collaboration

Empathy and curiosity

Travel readiness

Job description

Fin, now part of Salesforce, is seeking an exceptional Solutions Architect to join our Customer Solutions Team. You’ll engage directly with customers as their trusted advisor, shaping value across the sales cycle and partnering with Product, R&D, and Engineering to ensure customer needs drive our AI-powered solutions.

You’ll lead technical discovery, deliver compelling pre-sales experiences, and design tailored POCs while collaborating with cross-functional teams to translate complex challenges