AI-Driven Renewal & Growth Manager

CloudFlare; Greater London; On-site; GBP 65,000 - 95,000; Full time

Job summary

Cloudflare is seeking a Customer Experience Manager in London to own the post-sale journey from onboarding through renewal, ensuring retention and growth. You will partner with Sales and other teams to articulate ROI, manage forecasts, and drive renewals while embedding AI-driven optimization into daily workflows to accelerate outcomes.

The role requires 3+ years in customer success or account management, experience with SaaS retention, and a strong foundation in networking and security

Qualifications

• Minimum of 3 years in Customer Success/Account Management or sales.
• 2+ years in cloud security or performance industries preferred.
• Bachelor's degree or equivalent qualifications.
• Direct experience in sales, negotiation and deal closure.
• Strong understanding of networks and how the Internet works; security a plus.
• Excellent problem solving and value-driven sales mindset.

Responsibilities

• Lead post-sale customer journey from onboarding to renewal.
• Articulate ROI and business value to stakeholders.
• Collaborate with Sales to forecast and drive renewals.
• Negotiate renewal contracts and pricing strategies.
• Identify upsell opportunities and minimize churn.
• Coordinate with Product, Engineering, Support, Marketing to resolve issues.
• Use AI analytics and automation to optimize workflows.

Skills

Customer Success

Account Management

Sales Experience

Negotiation

Networking Basics

Problem Solving

SaaS Retention

Education

Bachelor's degree

Job description

Cloudflare is seeking a Customer Experience Manager in London to own the post-sale journey from onboarding through renewal, ensuring retention and growth. You will partner with Sales and other teams to articulate ROI, manage forecasts, and drive renewals while embedding AI-driven optimization into daily workflows to accelerate outcomes.

The role requires 3+ years in customer success or account management, experience with SaaS retention, and a strong foundation in networking and security