Customer Engineering Leader, UKI - AI-Driven Growth

CloudFlare; Greater London; Hybrid; GBP 120,000 - 195,000; Full time

Job summary

Cloudflare in the United Kingdom is seeking a Senior Manager, Customer Engineering for UKI. The role is hybrid and leads a quota‑carrying CE team across the customer journey from discovery to long‑term adoption and expansion.

You will coach, hire, and scale a high‑performing team while leveraging AI‑augmented workflows to reduce toil and accelerate measurable outcomes. This position requires strong leadership, extensive SaaS/cloud experience, and excellence in executive communication across

Qualifications

• 5+ years leading quota‑carrying customer‑facing technical teams.
• Architectural mindset to design enterprise networks and security.
• Excellent communication with C‑level executives.
• Revenue forecasting and account planning experience.
• Strong leadership and coaching abilities.
• Familiarity with AI-augmented workflows.

Responsibilities

• Lead, coach, and develop a multi‑level CE team.
• Forecast pipelines and drive new business and expansions.
• Collaborate with Sales, Experience, and Professional Services.
• Coach on architecture, positioning, and executive communications.
• Ensure efficient GTM processes with dashboards and reviews.
• Champion AI adoption to reduce toil and improve output.
• Represent the team in leadership meetings and cross‑functional forums.
• Maintain a culture of curiosity and high performance.

Skills

Leadership

Customer Engineering

SaaS

Cloud

Education

Degree in CS/Engineering

Job description

Cloudflare in the United Kingdom is seeking a Senior Manager, Customer Engineering for UKI. The role is hybrid and leads a quota‑carrying CE team across the customer journey from discovery to long‑term adoption and expansion.

You will coach, hire, and scale a high‑performing team while leveraging AI‑augmented workflows to reduce toil and accelerate measurable outcomes. This position requires strong leadership, extensive SaaS/cloud experience, and excellence in executive communication across