AI-Driven Enterprise CSM – Ecommerce Growth

Jack & Jill/External ATS; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading AI-powered e-commerce platform in London is seeking a Customer Success Manager to lead client relationships for enterprise brands. This role involves translating AI visibility metrics into actionable strategies, driving client retention and satisfaction. The ideal candidate has 3-4 years of experience in client success and a strong background in marketplace SEO. The position offers the chance to shape how global brands optimize for AI-powered search and visibility.

Qualifications

• 3-4 years of experience in client success or brand management.
• Strong understanding of AI visibility metrics and marketplace SEO.
• Proven record of retaining and expanding enterprise clients.

Responsibilities

• Lead client relationships for enterprise e-commerce brands.
• Present AI visibility insights and growth recommendations.
• Coordinate cross-functional teams for execution quality.

Skills

Client relationship management

Account leadership

Marketplace SEO knowledge

Data analysis

Job description

A leading AI-powered e-commerce platform in London is seeking a Customer Success Manager to lead client relationships for enterprise brands. This role involves translating AI visibility metrics into actionable strategies, driving client retention and satisfaction. The ideal candidate has 3-4 years of experience in client success and a strong background in marketplace SEO. The position offers the chance to shape how global brands optimize for AI-powered search and visibility.