AI-Driven Customer Success & Value Manager

Startup Atlas; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

ESOP

AI-first culture

Founders access

Job summary

Ravical is looking for a Customer Value Manager to guide the post-sales journey, ensure client satisfaction, and manage stakeholder relationships in a SaaS environment focused on AI-driven advisory services. You will drive renewals, identify expansion opportunities, and partner with clients to demonstrate continual value and adoption.

You’ll work across a range of advisor-level roles, delivering tailored training, webinars, and strategic interventions to maximize outcomes and retention while

Qualifications

• Experience in Customer Success, Account Management, or a similar client-facing role within a SaaS environment.
• Proven track record of managing multi-stakeholder relationships and driving customer outcomes.
• Strong strategic thinking with hands-on execution abilities.
• Ability to explain complex concepts simply and teach advisers how to work with AI.
• Excellent written and spoken communication skills.

Responsibilities

• Guide the post-sales customer journey from onboarding to renewal.
• Own stakeholder relationships across adviser levels and decision-makers.
• Track usage and proactively reach out for guidance and expansion opportunities.
• Design and deliver webinars and training tailored to stakeholder needs.
• Partner with clients to demonstrate value and accelerate adoption of Ravical.

Skills

Customer Success

Account Management

SaaS experience

Stakeholder management

Strategic thinking

Communication skills

Job description

Ravical is looking for a Customer Value Manager to guide the post-sales journey, ensure client satisfaction, and manage stakeholder relationships in a SaaS environment focused on AI-driven advisory services. You will drive renewals, identify expansion opportunities, and partner with clients to demonstrate continual value and adoption.

You’ll work across a range of advisor-level roles, delivering tailored training, webinars, and strategic interventions to maximize outcomes and retention while