Customer Value Manager

Ravical; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary package including ESOP

Opportunity to work in a dynamic AI-first company

Close collaboration with founders and top-tier talent

Job summary

A pioneering advisory technology firm in Greater London is seeking a Customer Success Manager to guide client journeys and ensure they receive maximum value from the product. As part of an innovative, AI-first company, you will manage relationships, conduct training sessions, and champion client success strategies. An ideal candidate will have experience in Customer Success or Account Management within a SaaS context, coupled with strong communication skills. A competitive salary package and ESOP are offered.

Qualifications

• Experience in Customer Success, Account Management, or similar role in SaaS.
• Proven track record of managing multi-stakeholder relationships.
• Ability to explain complex concepts simply.
• Ability to explain complex AI-related concepts simply to advisers.

Responsibilities

• Guide the customer journey and provide expert post-sales guidance.
• Manage and nurture client relationships at all levels.
• Conduct check-ins, webinars, and training sessions.
• Ensure clients realize value and integrate Ravical into daily workflows.

Skills

Customer Success skills

Account Management experience

Strong strategic thinking

Excellent communication skills

Strategic Thinking

Communication

Explain Concepts Simply

Job description

At Ravical, we're on a bold mission to transform how SME advisory services are delivered and scaled by leveraging AI-first, agentic products. By combining cutting-edge AI technologies with a commitment to simplicity and innovation, we are building a frictionless product that empowers our European customers to deliver reliable and proactive advice. Located in the vibrant cities of London and Ghent, we foster a culture of speed, accountability and autonomy, and continuous learning, offering a unique opportunity to build the future of advisory intelligence. If you're excited by tough challenges, practical AI, and having real impact from day one, we'd love to meet you.

What you’ll do

• Guide the customer journey
• Provide expert guidance throughout the post-sales experience: from onboarding and activation to ongoing satisfaction and retention
• Act as a trusted partner, designing and executing strategic interventions rooted in a deep understanding of their business goals
• Ensure clients see real value and can confidently integrate Ravical into their daily workflows
• Track usage patterns and proactively reach out to clients who could benefit from additional guidance
• Drive renewals and identify opportunities for expansion within accounts
• Manage and nurture relationships across different levels within client organizations: from individual advisers to decision-makers
• Conduct regular check-ins, webinars, and training sessions tailored to different stakeholder needs
• Spot success stories and help clients articulate the value they're getting

Who you are

• Experience in Customer Success, Account Management, or a similar client-facing role within a SaaS environment
• A proven track record of managing multi-stakeholder relationships and driving customer outcomes
• Strong strategic thinking coupled with hands‑on execution skills
• A natural ability to explain complex concepts simply: you can teach advisers how to work with AI without overwhelming them
• Excellent communication skills (written and spoken)
• Nice to have: Experience in professional services (accountancy, insurance, payroll) or familiarity with adviser workflows

What we offer

• Competitive salary package including ESOP (Employee Stock Ownership Plan)
• Opportunity to work in a dynamic, AI-first company at the forefront of SME advisory innovation
• Close collaboration with the founders and other top‑tier talent in a fast‑paced environment