Customer Value & Adoption Lead | Hybrid, London

Jumpstart; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Jumpstart in London is seeking a Customer Value Manager for a seed-stage AI startup building the operating layer for professional services firms. In a hybrid role with four days in the office, you’ll help customers realize value from go-live and monitor adoption across segments.

You’ll own customer outcomes, drive expansion across accounts, and feed learnings back to product to shape the platform. The role suits someone with customer success, account management or consulting experience;

Qualifications

• Customer success or account management experience required.
• Experience in consulting helps.
• Bonus if you know accounting or professional services.

Responsibilities

• Own customer outcomes and prove value after go-live.
• Drive adoption and expansion across accounts.
• Feed learnings back to product.

Skills

Customer success

Account management

Consulting experience

Accounting knowledge

Job description

Jumpstart in London is seeking a Customer Value Manager for a seed-stage AI startup building the operating layer for professional services firms. In a hybrid role with four days in the office, you’ll help customers realize value from go-live and monitor adoption across segments.

You’ll own customer outcomes, drive expansion across accounts, and feed learnings back to product to shape the platform. The role suits someone with customer success, account management or consulting experience;