AI-First Customer Value Lead

Ravical; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary package including ESOP

Opportunity to work in a dynamic AI-first company

Close collaboration with founders and top-tier talent

Job summary

A pioneering advisory technology firm in Greater London is seeking a Customer Success Manager to guide client journeys and ensure they receive maximum value from the product. As part of an innovative, AI-first company, you will manage relationships, conduct training sessions, and champion client success strategies. An ideal candidate will have experience in Customer Success or Account Management within a SaaS context, coupled with strong communication skills. A competitive salary package and ESOP are offered.

Qualifications

• Experience in Customer Success, Account Management, or similar role in SaaS.
• Proven track record of managing multi-stakeholder relationships.
• Ability to explain complex concepts simply.

Responsibilities

• Guide the customer journey and provide expert post-sales guidance.
• Manage and nurture client relationships at all levels.
• Conduct check-ins, webinars, and training sessions.

Skills

Customer Success skills

Account Management experience

Strong strategic thinking

Excellent communication skills

Job description

A pioneering advisory technology firm in Greater London is seeking a Customer Success Manager to guide client journeys and ensure they receive maximum value from the product. As part of an innovative, AI-first company, you will manage relationships, conduct training sessions, and champion client success strategies. An ideal candidate will have experience in Customer Success or Account Management within a SaaS context, coupled with strong communication skills. A competitive salary package and ESOP are offered.