Customer Value Manager

Startup Atlas; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

ESOP

AI-first culture

Founders access

Job summary

Ravical is looking for a Customer Value Manager to guide the post-sales journey, ensure client satisfaction, and manage stakeholder relationships in a SaaS environment focused on AI-driven advisory services. You will drive renewals, identify expansion opportunities, and partner with clients to demonstrate continual value and adoption.

You’ll work across a range of advisor-level roles, delivering tailored training, webinars, and strategic interventions to maximize outcomes and retention while

Qualifications

• Experience in Customer Success, Account Management, or a similar client-facing role within a SaaS environment.
• Proven track record of managing multi-stakeholder relationships and driving customer outcomes.
• Strong strategic thinking with hands-on execution abilities.
• Ability to explain complex concepts simply and teach advisers how to work with AI.
• Excellent written and spoken communication skills.

Responsibilities

• Guide the post-sales customer journey from onboarding to renewal.
• Own stakeholder relationships across adviser levels and decision-makers.
• Track usage and proactively reach out for guidance and expansion opportunities.
• Design and deliver webinars and training tailored to stakeholder needs.
• Partner with clients to demonstrate value and accelerate adoption of Ravical.

Skills

Customer Success

Account Management

SaaS experience

Stakeholder management

Strategic thinking

Communication skills

Job description

Advisory workspace for full-service firms. Ravical's AI infrastructure surfaces revenue opportunities from client emails, documents, receipts, and transaction data, prepares the work, and enables teams to deliver more advisory services without adding headcount.

The Customer Value Manager guides the post-sales customer journey, ensures client satisfaction and retention, and manages stakeholder relationships in a SaaS environment focused on AI-driven SME advisory services.

Job Description

Customer Value Manager

About Ravical

At Ravical, we're on a bold mission to transform how SME advisory services are delivered and scaled by leveraging AI-first, agentic products. By combining cutting-edge AI technologies with a commitment to simplicity and innovation, we are building a frictionless product that empowers our European customers to deliver reliable and proactive advice. Located in the vibrant cities of London and Ghent, we foster a culture of speed, accountability and autonomy, and continuous learning, offering a unique opportunity to build the future of advisory intelligence. If you're excited by tough challenges, practical AI, and having real impact from day one, we’d love to meet you.

What you’ll do

Guide the customer journey

Provide expert guidance throughout the post-sales experience: from onboarding and activation to ongoing satisfaction and retention

Act as a trusted partner, designing and executing strategic interventions rooted in a deep understanding of their business goals

Ensure clients see real value and can confidently integrate Ravical into their daily workflows

Track usage patterns and proactively reach out to clients who could benefit from additional guidance

Drive renewals and identify opportunities for expansion within accounts

Own stakeholder relationships

Manage and nurture relationships across different levels within client organizations: from individual advisers to decision-makers

Conduct regular check-ins, webinars, and training sessions tailored to different stakeholder needs

Spot success stories and help clients articulate the value they're getting

Who you are

You have

Experience in Customer Success, Account Management, or a similar client-facing role within a SaaS environment

A proven track record of managing multi-stakeholder relationships and driving customer outcomes

Strong strategic thinking coupled with hands-on execution skills

A natural ability to explain complex concepts simply: you can teach advisers how to work with AI without overwhelming them

Excellent communication skills (written and spoken)

Nice to have, but not a must: Experience in professional services (accountancy, insurance, payroll) or familiarity with adviser workflows

What we offer

Competitive salary package including ESOP (Employee Stock Ownership Plan).

Opportunity to work in a dynamic, AI-first company at the forefront of SME advisory innovation.

Close collaboration with the founders and other top-tier talent in a fast-paced environment.