Customer Success Executive

GlobalData Plc; Hessle; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

GlobalData Plc in the United Kingdom is seeking a Customer Success Executive to build strategic, long-term partnerships and drive measurable outcomes using AI-powered insights. You’ll guide customers from onboarding through value realization, adoption, and growth—acting as a trusted advisor.

You’ll own customer success end-to-end, helping unlock ROI, influence strategic decisions, and embed our solutions into operations, partnering with Account Management, Product and Research teams to ensure

Qualifications

• Experience in customer success, account management, consulting, or similar client-facing role.
• Strong ability to build and manage long-term customer relationships.
• Analytical mindset with confidence using data, dashboards, and insights to guide decisions.
• Excellent communication and stakeholder-management skills.
• Experience working cross-functionally in a fast-moving environment.

Responsibilities

• Lead Customer Outcomes: Build strong, value-led relationships and ensure ROI from solutions.
• Diagnose customer needs to understand priorities, challenges, and success criteria.
• Develop and lead implementation and success plans aligning goals with outcomes.
• Design and execute service plays to drive adoption, value, and consumption.
• Use AI & Insights to Lead Proactively: leverage AI analytics and health signals to anticipate needs and opportunities.
• Move conversations from usage metrics to business impact and progress.
• Use predictive insights to segment customers and personalize success strategies at scale.
• Partner Across Teams: collaborate with Account Management, Commercial, Research, and Product.
• Onboard to ensure fast time-to-value and strong early alignment; identify expansion opportunities.
• Champion the Voice of the Customer: provide feedback to inform product and service improvements.

Skills

Customer success

Relationship management

Data-driven decision making

Cross-functional collaboration

AI-driven analytics

Communication

Job description

Who we are…

GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change.

By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what’s coming, move faster, and lead with confidence.

Our solutions are used by over 5,000 organizations across the world’s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth.

Why join GlobalData?

GlobalData is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world’s most successful organizations.

Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people.

The role…

We’re looking for a Customer Success Executive (CSE) to build strategic, long-term customer partnerships and drive measurable business outcomes using an AI-first approach.

This role goes beyond traditional customer success or account management. You’ll act as a trusted advisor, guiding customers from onboarding through value realization, adoption, and growth — using AI-powered insights to proactively identify opportunities, risks, and next-best actions.

You will own customer success end-to-end, helping customers unlock ROI, influence strategic decisions, and embed our solutions into how they operate.

What you’ll be doing…

Lead Customer Outcomes

• Build strong, value-led relationships with customers, ensuring they achieve meaningful ROI from our solutions.
• Diagnosing customer needs to understand priorities, challenges, and success criteria.
• Develop and lead implementation and success plans that align customer goals with clear outcomes.
• Design and execute service plays to drive adoption, value, and consumption across the year.

Use AI & Insights to Lead Proactively

• Leverage AI-driven analytics and customer health signals to anticipate needs, risks, and growth opportunities.
• Move customer conversations from usage metrics to business impact and progress.
• Use predictive insights to segment customers, prioritize engagement, and personalize success strategies at scale.
• Apply industry and market insight to help customers respond to emerging challenges and opportunities.

Partner Across Teams

• Work closely with Account Management, Commercial, Research, and Product teams to ensure customer objectives are clearly understood and supported.
• Partner on onboarding to ensure fast time-to-value and strong early alignment.
• Identify and support expansion, consulting, and upsell opportunities based on demonstrated customer value.
• Contribute to cross-functional Customer Success initiatives that improve consistency, scale, and impact.

Champion the Voice of the Customer

• Act as the voice of the customer within the business, providing clear feedback to inform product, research, and service improvements.
• Build trusted relationships with both operational and senior stakeholders.
• Maintain accurate customer records and insights into relevant systems to support data-driven decision-making.
• Be an active contributor to a strong, collaborative Customer Success culture.

What we’re looking for…

Required

• Experience in Customer Success, Account Management, Consulting, or a similar client-facing role
• Strong ability to build and manage long-term customer relationships
• Analytical mindset with confidence using data, dashboards, and insights to guide decisions
• Excellent communication and stakeholder-management skills
• Experience working cross-functionally in a fast-moving environment

Preferred

• Experience working with AI-driven platforms, analytics, or data products
• Familiarity with customer health, retention metrics, and ROI measurement
• Experience supporting expansion or growth initiatives

What Sets You Apart

• An AI-first mindset: you naturally look to data and insight to guide action
• A proactive approach to problem-solving and customer leadership
• Curiosity about customers, industries, and emerging trends
• Commercial awareness paired with genuine customer empathy
• A desire to move the needle, not just maintain the status quo

In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit careers.globaldata.com

GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown

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