Senior Director, AI-Powered Customer Success

Job Search Place Limited; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Global career opportunities

Access to cutting-edge AI products

Dynamic and innovative work environment

Job summary

Job Search Place Limited is seeking a leader in Customer Success to manage and develop a high-performing team. You will engage directly with strategic Enterprise customers, ensuring optimal customer value and driving AI adoption. This role demands strong leadership skills and the ability to translate complex technical capabilities into actionable business outcomes.

Join us for the opportunity to shape a cutting-edge Customer Success organization in a dynamic environment that values collaboration and continuous improvement.

Qualifications

• 8+ years in Customer Success, Technical Account Management, or Service Delivery within SaaS or cloud.
• 2-4+ years managing customer-facing teams.
• Proven experience with complex enterprise accounts.

Responsibilities

• Lead a team of Customer Success Managers to drive proactive engagements.
• Manage up to three strategic Enterprise customers.
• Collaborate with Product, Engineering, and Sales for optimal outcomes.

Skills

Customer Success

Team Management

Communication

Analytical Skills

Conflict Resolution

Tools

Microsoft Office

CRM Platforms

Job description

Job Search Place Limited is seeking a leader in Customer Success to manage and develop a high-performing team. You will engage directly with strategic Enterprise customers, ensuring optimal customer value and driving AI adoption. This role demands strong leadership skills and the ability to translate complex technical capabilities into actionable business outcomes.

Join us for the opportunity to shape a cutting-edge Customer Success organization in a dynamic environment that values collaboration and continuous improvement.