AI-Driven Enterprise Customer Success Leader

LogicMonitor; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

LogicMonitor, based in London, is seeking a Principal Customer Success Manager to lead post-sales relationships with our most strategic customers. You will drive outcomes, retention, and growth while guiding CS strategy across the organization.

You will coach clients to achieve their goals, collaborate with internal teams, and use AI tools to enhance insights, planning, and executive communications.

Qualifications

• Senior post-sales leadership responsible for driving outcomes, retention, and expansion.
• Accountable for executive alignment and long-term value realization across top customers.
• Influences Customer Success strategy and best practices across the organization.

Responsibilities

• Coach customers to achieve business goals and maximize value from LogicMonitor platform.
• Interact daily with customers to build relationships and drive adoption.
• Ensure on-time renewals and uncover growth opportunities.
• Collaborate with internal teams (Sales, Professional Services, Support, Product, Eng) to align on customer needs.
• Lead strategic account management without formal authority and drive accountability across teams.
• Leverage AI tools to augment research, planning, and communications with customers.

Skills

Customer success management

Executive engagement

Strategic account management

Cross-functional collaboration

AI tooling

Stakeholder management

Gainsight

Looker

Tools

Gainsight

Looker

Job description

LogicMonitor, based in London, is seeking a Principal Customer Success Manager to lead post-sales relationships with our most strategic customers. You will drive outcomes, retention, and growth while guiding CS strategy across the organization.

You will coach clients to achieve their goals, collaborate with internal teams, and use AI tools to enhance insights, planning, and executive communications.