Aftersales Training Leader — Elevate Service Teams

Vertu Motors; Tees Valley; Remote; GBP 42,000 - 47,000; Full time

Benefits offered by this job

Company Vehicle

Career Development

Industry-Leading Training

Competitive Package

Vehicle servicing discounts

Job summary

Vertu Motors plc is seeking a Group Aftersales Trainer to energise and develop our Aftersales teams across the network. You'll harness your experience as a Service Advisor, Workshop Controller or Service Manager to raise performance in a franchised dealership.

Based at our Darlington Training Centre with UK-wide travel, you will deliver targeted training, coach on-site and work with Aftersales leadership to identify development needs.

Qualifications

• Proven success in motor retail PLC service counter essential.
• Strong understanding of aftersales processes and customer journey.
• Excellent communication and presentation skills.
• Ability to develop self and others in a fast-paced environment.
• High personal and professional standards.

Responsibilities

• Deliver engaging aftersales training programmes for Service Advisors and Workshop Controllers.
• Provide on-site dealership coaching to support performance improvement.
• Work with Divisional Aftersales Management to identify training needs and deliver targeted solutions.
• Support new starters and existing colleagues through coaching.
• Stay up to date with industry trends to keep training relevant.

Skills

Communication & presentation

Aftersales knowledge

People development

Adaptability

High standards

Job description

Vertu Motors plc is seeking a Group Aftersales Trainer to energise and develop our Aftersales teams across the network. You'll harness your experience as a Service Advisor, Workshop Controller or Service Manager to raise performance in a franchised dealership.

Based at our Darlington Training Centre with UK-wide travel, you will deliver targeted training, coach on-site and work with Aftersales leadership to identify development needs.