Aftersales Service Manager — Elevate Customer Experience

Threeways Garage; Abergele; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Franchise-based training

Management support

Opportunities to develop department

Job summary

Threeways Garage Ltd in Abergele is seeking a proactive Service Manager to lead the Aftersales Department and drive exceptional customer care. You'll oversee a small team, coordinate with the Aftersales Manager, and ensure smooth workflow through the workshop while meeting KPIs.

The role focuses on developing the customer experience journey, improving processes, and achieving budget targets. A franchised dealership background and strong leadership are essential for success in this busy site.

Qualifications

• Proven experience in a busy franchised aftersales environment.
• Strong understanding of all aspects of an Aftersales Department.
• Good organisational skills; able to manage multiple tasks.
• Good numeracy, IT and literacy skills; able to communicate effectively.
• Excellent people skills and a proactive attitude toward improving profitability.

Responsibilities

• Oversee and support a small team within the Aftersales Department.
• Develop and manage the customer experience journey.
• Work closely with the Aftersales Manager and wider aftersales team.
• Liaise with Parts and Warranty.
• Manage the flow of work through the workshop.
• Maximise utilisation, productivity and efficiency KPIs.
• Maintain high standards of customer care.
• Work within specific targets and budget guidelines.
• Hold productive team meetings with staff and management.
• Help improve business operations and department integration.
• continually improve department processes and profitability.

Skills

People skills

Customer service

Team management

Organisational skills

Numeracy & IT literacy

Tools

IT systems

MS Office

Job description

Threeways Garage Ltd in Abergele is seeking a proactive Service Manager to lead the Aftersales Department and drive exceptional customer care. You'll oversee a small team, coordinate with the Aftersales Manager, and ensure smooth workflow through the workshop while meeting KPIs.

The role focuses on developing the customer experience journey, improving processes, and achieving budget targets. A franchised dealership background and strong leadership are essential for success in this busy site.