Senior Aftersales Manager - Multi-Brand Workshop Leader

Stellantis &You UK; Leicester; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Company Car Scheme

Pension up to 7%

Annual Leave 22–26 days

Private Medical

Training Opportunities

Job summary

Stellantis &You UK in Leicester is seeking a General Aftersales Manager at our Leicester dealership to lead the team in delivering strong performance and outstanding customer service.

You will drive workshop efficiency, upsell, and digitalisation while ensuring DVSA MOT, safety and financial processes are followed. Experience in a multi-brand dealership and leading a team of 20+ is required.

The role offers a compelling benefits package and career progression within a major automotive group.

Responsibilities

• Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
• Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exceptional customer service.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Develop the skills, knowledge and career progression of team members.
• Optimise operational processes within the Customer Journey, such as Vehicle Health Checks.
• Ensure Compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.
• Make an impact across the department and whole dealership.

Job description

Stellantis &You UK in Leicester is seeking a General Aftersales Manager at our Leicester dealership to lead the team in delivering strong performance and outstanding customer service.

You will drive workshop efficiency, upsell, and digitalisation while ensuring DVSA MOT, safety and financial processes are followed. Experience in a multi-brand dealership and leading a team of 20+ is required.

The role offers a compelling benefits package and career progression within a major automotive group.