Aftersales Tech Support Engineer - CAD & Warranty

Pertemps Redditch Industrial; Studley CP; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading manufacturer of safety hardware is seeking a Technical Engineer in Redditch. The role involves providing technical support and troubleshooting for customers post-delivery. You will diagnose issues, maintain records, and collaborate with engineering teams. Ideal candidates will have a strong technical background, CAD experience, and excellent communication skills. The position offers a salary of £40k - £45k per annum with benefits including private medical insurance and employee discounts.

Benefits

Private medical insurance

Employee discounts

Staff social events

Free parking

Qualifications

• Strong technical engineering background required.
• Able to read and interpret engineering drawings.
• Good CAD Design experience.
• Previously worked in a parts returns, warranty and service environment.
• Has some degree of supervision or managerial experience.

Responsibilities

• Provide timely and effective technical support to customers.
• Diagnose and resolve technical issues via problem solving.
• Maintain accurate records of customer interactions and resolutions.
• Collaborate with quality and engineering teams to resolve complex issues.

Skills

Technical troubleshooting

CAD Design

Communication skills

Problem-solving

Job description

A leading manufacturer of safety hardware is seeking a Technical Engineer in Redditch. The role involves providing technical support and troubleshooting for customers post-delivery. You will diagnose issues, maintain records, and collaborate with engineering teams. Ideal candidates will have a strong technical background, CAD experience, and excellent communication skills. The position offers a salary of £40k - £45k per annum with benefits including private medical insurance and employee discounts.