Aftersales Support Engineer

Pertemps; Redditch; On-site; GBP 40,000; Full time

Job summary

A leading manufacturer of safety hardware in Redditch is seeking an Aftersales/Warranty Support Engineer. The role involves providing technical support, managing warranty claims, and collaborating with engineering teams. Ideal candidates should have a strong technical background, troubleshooting skills, and effective communication abilities. Competitive salary of circa £40k per annum and various benefits provided.

Benefits

Private medical insurance

Employee discounts

Staff social events

Free parking

Qualifications

• Technical and engineering background required.
• Strong verbal and written communication skills.
• Able to work independently and multitask.

Responsibilities

• Provide timely and effective technical support to customers.
• Diagnose and resolve technical issues via problem-solving.
• Manage warranty claims and ensure timely resolution.

Skills

Technical troubleshooting

Communication skills

Problem-solving

Ability to read engineering drawings

Proactive approach

Job description

Overview

The company is an established and leading manufacturer of safety hardware and solutions to various industries such as defence, rail, automotive and marine.

They are seeking to recruit an Aftersales/Warranty Support Engineer for their operations in the Redditch area.

Salary - circa £40k per annum.

Hours of work are; Monday to Thursday 7.30am to 4.30pm and Friday 7.30am to 1.30pm.

Benefits include, private medical insurance, employee discounts, staff social events, free parking.

Responsibilities and duties

• Provide timely and effective techanical support to customers.
• Diagnose and resolve technical issues via problem solving, recommend and investigate solutions and preventative measures, perform repairs.
• Maintain accurate records of customer interactions and resolutions.
• Close collaboration with quality and engineering teams- to resolve complex issues and implementation of preventative measures.
• Manage warranty claims and ensure timely resolution.
• Communicate proactively with clients in a timely manner.
• Manage spare parts inventory.
• Ensure compliance with quality standards.
• On site support on client premises when required.

Experience and qualifications

• A technical and engineering background required.
• Able to read and interpret engineering drawings.
• Strong technical troubleshooting skills- able to analyse complex issues and provide effective solutions.
• Strong verbal and written communication skills.
• Pro-active approach and good problem solver.
• Able to work independantly and multi task.
• Hold a valid driving license and willing to visit client sites when required.

The company are based in Redditch so is commutable from Birmingham, Bromsgrove, Alcester, Solihull, Worcester, Droitwich, Dudley, Stratford upon Avon, Evesham.

Please apply now to be considered for the vacancy!