Aftersales Service Manager — Lead & Optimize Workshops

Mon Motors Limited; West of England; On-site; GBP 60,000 - 90,000; Full time

Job summary

Mon Motors Limited is seeking a motivated, customer-focused aftersales leader to drive performance and profitability across our service operation. You will develop a high-performing team and deliver exceptional customer experiences in a fast-paced dealership environment.

The role emphasizes hands-on leadership, strong organisation, communication and problem-solving abilities, with a passion for continuous improvement and delivering outstanding results.

Qualifications

• Previous experience managing a busy dealership or service centre.
• Automotive manufacturer or dealer group experience.
• Knowledge of Kerridge/Keyloop DMS and systems such as RTC, Stack CX or eDynamics.
• Customer-focused with a passion for delivering excellence.
• A confident and supportive leader who leads by example.
• Committed to continuous improvement and developing people.

Responsibilities

• Lead and develop the aftersales operation to deliver an exceptional customer experience.
• Drive workshop performance and profitability.
• Support the development of a high-performing team.
• Provide hands-on leadership with strong organisational, communication and problem-solving skills.
• Champion continuous improvement initiatives across the service operation.

Skills

Leadership

Customer-focused

Continuous improvement

Communication

Organisational skills

Team development

Problem-solving

Tools

Kerridge/Keyloop DMS

RTC

Stack CX

eDynamics

Job description

Mon Motors Limited is seeking a motivated, customer-focused aftersales leader to drive performance and profitability across our service operation. You will develop a high-performing team and deliver exceptional customer experiences in a fast-paced dealership environment.

The role emphasizes hands-on leadership, strong organisation, communication and problem-solving abilities, with a passion for continuous improvement and delivering outstanding results.