Service Manager

Threeways Garage; Abergele; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Franchise-based training

Management support

Opportunities to develop department

Job summary

Threeways Garage Ltd in Abergele is seeking a proactive Service Manager to lead the Aftersales Department and drive exceptional customer care. You'll oversee a small team, coordinate with the Aftersales Manager, and ensure smooth workflow through the workshop while meeting KPIs.

The role focuses on developing the customer experience journey, improving processes, and achieving budget targets. A franchised dealership background and strong leadership are essential for success in this busy site.

Qualifications

• Proven experience in a busy franchised aftersales environment.
• Strong understanding of all aspects of an Aftersales Department.
• Good organisational skills; able to manage multiple tasks.
• Good numeracy, IT and literacy skills; able to communicate effectively.
• Excellent people skills and a proactive attitude toward improving profitability.

Responsibilities

• Oversee and support a small team within the Aftersales Department.
• Develop and manage the customer experience journey.
• Work closely with the Aftersales Manager and wider aftersales team.
• Liaise with Parts and Warranty.
• Manage the flow of work through the workshop.
• Maximise utilisation, productivity and efficiency KPIs.
• Maintain high standards of customer care.
• Work within specific targets and budget guidelines.
• Hold productive team meetings with staff and management.
• Help improve business operations and department integration.
• continually improve department processes and profitability.

Skills

People skills

Customer service

Team management

Organisational skills

Numeracy & IT literacy

Tools

IT systems

MS Office

Job description

Service Manager | Abergele | Full Time | Competitive Salary, DOE

Threeways Garage Ltd is an established multi-franchise dealership with a strong focus on outstanding customer experience, building long-lasting relationships with its customers and employees based on trust and integrity.

The company specialises in new and used car sales across a variety of franchises, as well as genuine parts and accessories, vehicle servicing and repairs for vehicles, motorhomes and caravans. Due to continued business growth and success, they are looking for a talented and enthusiastic Service Manager to join their busy aftersales department.

The Role

As Service Manager, you will oversee a small team and help develop the customer experience journey across the site. You will work closely with the Aftersales Manager and wider aftersales team, managing various aspects of the Aftersales Department and liaising with Parts, Warranty and the flow of work through the workshop.

The main aim is to maximise the utilisation, productivity and efficiency KPIs of the Aftersales Department whilst maintaining high standards of customer care and working within specific targets and budget guidelines.

Key Responsibilities

• Oversee and support a small team within the Aftersales Department
• Develop and manage the customer experience journey
• Work closely with the Aftersales Manager and wider aftersales team
• Liaise with Parts and Warranty
• Manage the flow of work through the workshop
• Maximise utilisation, productivity and efficiency KPIs
• Maintain high standards of customer care
• Work within specific targets and budget guidelines
• Hold positive, productive team meetings with staff and management
• Help improve business operations and department integration
• Continually improve department processes and profitability

Requirements

You should be able to demonstrate previous experience, preferably within a franchised dealership, along with an understanding of all aspects of an Aftersales Department.

Essential

• Proven experience in a busy franchised aftersales environment
• Strong understanding of all aspects of an Aftersales Department
• Good organisational skills
• Good numeracy, IT and literacy skills
• Excellent people skills
• Ability to manage the customer service experience for the site
• Confidence to hold positive, productive team meetings with staff and management
• A 'can do better' attitude towards improving processes and profitability

Desirable

• Previous experience as a Workshop Manager/Controller, Service Team Leader, Senior Service Advisor or Service Manager
• Previous experience within a franchised dealership

What's In It For You

• Basic salary of £31,000-£35,000 DOE
• OTE of £35,000-£40,000 DOE
• Franchise-based training available
• Management support from the various franchises
• Opportunity to develop department processes and profitability

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