Service Manager – Aftersales Leader & Customer Experience

Cameron Clarke Associates t/a talent-finder; Abergele; On-site; GBP 31,000 - 40,000; Full time

Benefits offered by this job

Franchise-based training

Management support from the franchises

Job summary

Threeways Garage Ltd in Abergele is seeking a capable Service Manager to lead a small Aftersales team and develop the customer experience across the site. You will work with the Aftersales Manager and others to maximise workshop flow, productivity and profitability while maintaining high standards of customer service.

You will oversee a busy franchised environment, manage targets and budgets, and drive continuous improvement across processes and profitability for the department.

Qualifications

• Proven experience in a busy franchised aftersales environment.
• Strong understanding of all aspects of an Aftersales Department.
• Good organisational skills.
• Good numeracy, IT and literacy skills.
• Excellent people skills.
• Ability to manage the customer service experience for the site.
• Confidence to lead team meetings with staff and management.
• A 'can do better' attitude towards improving processes and profitability.

Responsibilities

• Oversee and support a small team within the Aftersales Department
• Develop and manage the customer experience journey
• Work closely with the Aftersales Manager and wider aftersales team
• Liaise with Parts and Warranty
• Manage the flow of work through the workshop
• Maximise utilisation, productivity and efficiency KPIs
• Maintain high standards of customer care
• Work within specific targets and budget guidelines
• Hold positive, productive team meetings with staff and management
• Help improve business operations and department integration
• Continually improve department processes and profitability

Skills

People skills

Organisational skills

Numeracy

IT literacy

Leadership

Customer service mindset

Job description

Threeways Garage Ltd in Abergele is seeking a capable Service Manager to lead a small Aftersales team and develop the customer experience across the site. You will work with the Aftersales Manager and others to maximise workshop flow, productivity and profitability while maintaining high standards of customer service.

You will oversee a busy franchised environment, manage targets and budgets, and drive continuous improvement across processes and profitability for the department.