Aftersales Manager: Lead a High-Impact Service Team

Swansway Group; Blackburn; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Increased holiday entitlement

Birthday off

Employee Assistance Programme

Company Pension Scheme

Long service recognition

Discounts on products and services

Car Benefit Scheme

Cycle to Work scheme

Job summary

Swansway Motor Group, Audi Blackburn, is seeking an Aftersales Manager to lead the aftersales department across our split site workshop. You will drive performance, manage technicians, workshop control, parts and front of house service advisors, and ensure outstanding customer service.

The ideal candidate will have experience as an Aftersales Manager in a franchised dealership, a hands-on leadership style, a track record of beating targets, and a passion for developing a motivated team.

Qualifications

• Experience as a high-achieving Aftersales Manager in a franchised dealership.
• Hands-on leadership style with strong team engagement.
• Proven track record of exceeding aftersales targets.
• Motivational skills to lead a larger team.

Responsibilities

• Drive performance of the aftersales operation.
• Manage technicians, workshop control, parts, and front of house service advisors.
• Ensure high customer service standards and timely solutions.
• Achieve KPIs and budgets while maintaining warranty reporting.
• Lead and develop the team to upsell products.

Skills

Aftersales management

Leadership

Team motivation

People management

KPI driven

Franchised experience

Job description

Swansway Motor Group, Audi Blackburn, is seeking an Aftersales Manager to lead the aftersales department across our split site workshop. You will drive performance, manage technicians, workshop control, parts and front of house service advisors, and ensure outstanding customer service.

The ideal candidate will have experience as an Aftersales Manager in a franchised dealership, a hands-on leadership style, a track record of beating targets, and a passion for developing a motivated team.