EV-Ready Aftersales Manager: Lead Tech & Parts

Citygate Automotive Ltd; Twickenham; On-site; GBP 60,000 - 75,000; Full time

Benefits offered by this job

In-house training academy

Internal career progression

High street discounts

Wellbeing portal

Employee assistance programme

Discounts on vehicle purchase/service/

Job summary

Citygate Automotive Ltd. is seeking an Aftersales Manager to lead the Technical Service Department and collaborate with Customer Service to achieve quality and customer care objectives.

You will also oversee the Parts Department, manage staff performance, and drive profitability while maintaining high standards of service across workshop and retail customers. This role is based at our Twickenham location.

Qualifications

• Experience leading an Aftersales department in a main dealer environment.
• Proven ability to drive profitability while delivering high customer service levels.
• Full clean driving licence.

Responsibilities

• Lead and manage the Technical Service Department, ensuring efficient operations and compliance with standards.
• Drive departmental performance, KPI achievement, and cost control through budgeting and commercial management.
• Recruit, develop and performance-manage staff with training plans to maintain high technical standards.
• Lead the Parts Department with stock control and strong commercial performance for workshop, bodyshop and retail customers.
• Monitor work in progress, cash flow, trade and warranty debtors; produce regular performance reports.
• Maintain up-to-date technical knowledge and communicate relevant information to the team.
• Continually improve customer care standards and participate in relevant meetings and training.

Skills

Aftersales management

Team leadership

Customer service excellence

Profit improvement

Job description

Citygate Automotive Ltd. is seeking an Aftersales Manager to lead the Technical Service Department and collaborate with Customer Service to achieve quality and customer care objectives.

You will also oversee the Parts Department, manage staff performance, and drive profitability while maintaining high standards of service across workshop and retail customers. This role is based at our Twickenham location.