Aftersales Manager

Citygate Automotive Ltd; Greater London; On-site; GBP 52,000 - 68,000; Full time

Benefits offered by this job

In-house training academy

Internal career progression across our

High street discounts

Wellbeing portal

Employee assistance programme

Discounts on purchase, service and sp!

Employee referral scheme

Pension and life assurance

Job summary

Citygate Automotive Ltd is seeking an Aftersales Manager to oversee the Technical Service Department and work closely with Customer Service to achieve quality and customer care objectives.

You will lead and develop a team, manage profitability, budgets, and KPI delivery, and ensure high standards across the service and parts operation while maintaining excellent customer service. A full driving licence is required, and the role offers growth within a multi-brand, UK-wide dealer group.

Qualifications

• Experience as an Aftersales Manager in a main dealer.
• Proven ability to lead and motivate a team to maximise profit while delivering excellent customer service.
• Stable track record in managing an Aftersales department with profitable results.
• A full clean driving licence.

Responsibilities

• Lead and manage the Technical Service Department, ensuring efficient operations and compliance with manufacturer and group standards.
• Drive departmental performance, profitability and KPI achievement through cost control, budgeting and commercial management.
• Recruit, develop and performance-manage staff with training and development plans to maintain high technical standards.
• Lead and manage the Parts Department, ensuring efficient operations, stock control and strong commercial performance while delivering exceptional service.
• Monitor work in progress, cash flow, trade and warranty debtors, and produce regular performance reports.
• Maintain up-to-date technical knowledge and communicate relevant information to the team.
• Continually improve customer care standards and attend meetings and training sessions to support business objectives.

Skills

Team leadership

Profitability focus

Customer service

Staff development

Full driving licence

Job description

Role overview

We are looking for an Aftersales manager to manage the Technical Service Department and to work closely with the Customer Service team to achieve quality and customer care objectives.

Key responsibilities

Your key responsibilities as an Aftersales Manager will be to:

• Lead and manage the Technical Service Department, ensuring efficient operations and full compliance with manufacturer and group standards
• Drive departmental performance, profitability, and KPI achievement through effective cost control, budgeting, and commercial management
• Recruit, develop, and performance-manage staff, implementing training and development plans to maintain high technical standards
• Lead and manage the Parts Department, ensuring efficient operations, accurate stock control, and strong commercial performance while delivering exceptional service to workshop, bodyshop, and retail customers
• Monitor work in progress, cash flow, trade and warranty debtors, and produce regular performance reports
• Maintain up-to-date technical knowledge and communicate relevant information to the team
• Continually improve customer care standards and attend relevant meetings and training sessions to support business objectives

About You

As an Aftersales Manager you will ideally have the following skills and attributes:

• Previous experience working as an Aftersales Manager within a main dealer
• You will have the ability to lead, manage and motivate your team to maximise every profit opportunity, whilst delivering exceptional levels of customer service.
• You must have a stable and proven track record in managing an Aftersales department and be able to demonstrate delivering a profitable result
• A full clean driving licence

What's in it for you?

With our benefits there is something good for everyone. We’re a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That’s why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone
• Internal career progression opportunities across our various brands and locations
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

About Us

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.

Why Citygate

Citygate is founded on a simple vision: “to grow a business we are proud of through a commitment to excellence”. As a privately owned and entrepreneurial business, we're welcoming, inclusive, have a great team ethic and have worked hard to create a positive working environment that we can all be proud of.

We have ambitious plans for the future and we need driven, focused and skilled teams to help us achieve this. That's why every Citygate employee has access to our award-winning learning programme, whether that's operated from our purpose-built Citygate Academy facility or through working with our brand partners.

The inventive automotive industry has always been popular with the innovators and creators. But now, more than ever, it's the perfect career space for those looking to stand at the forefront of change – specifically, the transition to Electric Vehicles.