Aftersales Service Advisor

Arden White Limited; Taunton; On-site; GBP 23,000 - 32,000; Full time

Job summary

Arden White Automotive Recruitment Specialists presents an exciting opportunity for a Senior Service Advisor with a premium automotive brand. You will be the main contact for customers, guiding their service journey from booking to handover, while mentoring junior team members and driving departmental performance.

The role emphasizes professionalism, accuracy, and customer satisfaction, with a focus on coordinating with workshop, parts and sales to maintain smooth daily operations and high

Qualifications

• Experienced motor trade professional with Aftersales background.
• Computer literate and commercially aware.
• Hold a valid UK driving licence.

Responsibilities

• Deliver a high standard of customer service across all service interactions.
• Support and guide other service team members to achieve goals.
• Promote additional products and services to enhance the customer experience.
• Handle service bookings, customer updates, and follow-ups professionally.
• Ensure documentation is accurate and compliant with procedures.
• Liaise with workshop, parts, and sales to ensure smooth daily operations.

Skills

Aftersales experience

Motor trade

Tools

Computer literate

Job description

Arden White Automotive Recruitment Specialists are delighted to present an exciting opportunity for an experienced Service Advisor to join a premium automotive brand that is known for its innovation, quality, and customer excellence. This is a fantastic opportunity for a skilled service professional to take the next step in their career to the role of Service Advisor.

About the Role

As a Senior Service Advisor, you'll be the key point of contact for customers, managing their service journey from initial booking through to vehicle handover. You'll ensure every interaction is handled with professionalism, accuracy, and care, helping to drive departmental performance and customer satisfaction.

Supporting the Aftersales Manager, you'll also play a crucial role in mentoring junior members of the team, driving efficiencies, and contributing to a collaborative working environment.

Key Responsibilities include:

• Delivering a high standard of customer service across all service interactions.
• Supporting and guiding other service team members to achieve individual and team goals.
• Promoting additional products and services where appropriate to enhance the customer experience.
• Handling service bookings, customer updates, and follow-ups in a timely and professional manner.
• Ensuring documentation is accurate and compliant with company procedures.
• Liaising with workshop, parts, and sales departments to ensure smooth daily operations.

About You

At present we're only accepting applications from experienced Motor Trade professionals with experience in Aftersales roles.

You’ll also need to be computer literate, commercially aware, and hold a valid UK driving licence.

If you're looking to step up into a senior role and want to represent a respected and forward-thinking brand, we'd love to hear from you.

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