Aftersales Service Advisor

Arden White Limited; Salisbury; On-site; GBP 28,000 - 36,000; Full time

Job summary

Arden White Automotive Recruitment Specialists presents an exciting opportunity for a Senior Service Advisor with experience in Aftersales to join a premium automotive brand. You will be the main point of contact for customers, managing the service journey from booking through to handover, ensuring professionalism and accuracy.

Supporting the Aftersales Manager, you will mentor junior team members, drive efficiencies, and contribute to a collaborative work environment.

Qualifications

• Experienced Motor Trade professional with Aftersales experience.
• Proven customer service excellence and strong communication skills.
• Must be computer literate and able to use standard office software.

Responsibilities

• Deliver a high standard of customer service across service interactions.
• Support and guide fellow service team members to achieve goals.
• Promote additional products and services to enhance the customer experience.
• Handle service bookings, customer updates, and follow-ups professionally.
• Ensure documentation is accurate and compliant with procedures.
• Liaise with workshop, parts, and sales to ensure smooth daily operations.

Skills

Aftersales experience

Customer service

Communication

Computer literate

Job description

Arden White Automotive Recruitment Specialists are delighted to present an exciting opportunity for an experiencedService Advisor to join a premium automotive brand that is known for its innovation, quality, and customer excellence. This is a fantastic opportunity for a skilled service professional to take the next step in their career to the role ofService Advisor.

About the Role

As a Senior Service Advisor, you'll be the key point of contact for customers, managing their service journey from initial booking through to vehicle handover. You'll ensure every interaction is handled with professionalism, accuracy, and care, helping to drive departmental performance and customer satisfaction.

Supporting the Aftersales Manager, you'll also play a crucial role in mentoring junior members of the team, driving efficiencies, and contributing to a collaborative working environment.

Key Responsibilities

• Delivering a high standard of customer service across all service interactions.
• Supporting and guiding other service team members to achieve individual and team goals.
• Promoting additional products and services where appropriate to enhance the customer experience.
• Handling service bookings, customer updates, and follow-ups in a timely and professional manner.
• Ensuring documentation is accurate and compliant with company procedures.
• Liaising with workshop, parts, and sales departments to ensure smooth daily operations.

About You

At present we're only accepting applications from experienced Motor Trade professionals with experience in Aftersales roles.

You'll also need to be computer literate, commercially aware, and hold a valid UK driving licence.

If you're looking to step up into a senior role and want to represent a respected and forward-thinking brand, we'd love to hear from you.

We know engineering. We know automotive. We know recruitment. And we know how a personal touch is recognised, appreciated, and remembered.

Arden White prides itself on the quality of service we provide to both clients and candidates. However, due to the high volume of applications, please assume that if you have not been contacted within 14 days, your application has not been successful on this occasion.

We will, however, retain your details and be in touch regarding future suitable opportunities.

Arden White is acting as a recruitment agency for this position.

Arden White specialises in technical engineering recruitment, and all job applications are managed by our team. We believe in the value of a personal touch, and we work hard to deliver aswift, professional, and friendly service for our clients and candidates. We are acting as a recruitment agency on behalf of our client for this vacancy, and whilst we are advertising the role, we are not the hiring company.

Due to the high volume of applications, we're unable to respond to everyone individually. If you haven't heard from us within 14 days, unfortunately you've not been unsuccessful on this occasion. However, please continue to monitor our website vacancies for more opportunities