Service Advisor

Arden White Limited; Swindon; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

30 days holiday

Birthday day off

Pension scheme

Life assurance

Employee assistance programme

Career progression

Flexible working

Staff discounts

£500 referral bonus

Cycle to Work

Job summary

Arden White Recruitment are seeking a Service Advisor for a premium automotive dealership in Swindon. You will act as the link between customers and the workshop, ensuring vehicles are managed efficiently and customers are kept informed throughout their journey.

Candidates with automotive or aftersales experience and a full UK driving licence are preferred. The role offers competitive benefits and flexible working options to support career progression.

Qualifications

• Experience in aftersales or service desk.
• Full UK driving licence.
• Based within commutable radius of Swindon.

Responsibilities

• Book vehicles in for servicing, maintenance, and repairs.
• Keep customers updated on progress of their vehicle.
• Explain additional work requirements and costs.
• Liaise with technicians and parts department.
• Prepare job cards, invoices and service documentation.
• Deliver a professional and exceptional customer experience.
• Support the smooth running of the aftersales department.

Skills

Customer service

Aftersales experience

Service desk experience

Job description

Arden White Recruitment are currently recruiting for a Service Advisor on behalf of a successful premium automotive dealership in Swindon. If you enjoy working with customers, thrive in a fast-paced environment, and take pride in delivering outstanding service, this could be the perfect next step in your career. Previous automotive experience is required.

The Role

As a Service Advisor, you'll be the link between customers and the workshop, ensuring vehicles are managed efficiently while keeping customers informed throughout their journey.

Key Responsibilities

• Booking vehicles in for servicing, maintenance, and repairs
• Keeping customers updated on the progress of their vehicle
• Explaining additional work requirements and associated costs
• Liaising with technicians and the parts department
• Preparing job cards, invoices, and service documentation
• Delivering a professional and exceptional customer experience
• Supporting the smooth running of the aftersales department

What We're Looking For

• Experienced aftersales professionals ideally with experience on the Service desk
• Candidates currently based within a commutable radius of Swindon
• Full UK driving licence

What's On Offer?

• Up to £36,000 OTE
• 30 days holiday including bank holidays
• Additional day off for your birthday
• Pension scheme
• Life assurance
• Employee Assistance Programme
• Brand training and ongoing development
• Clear career progression opportunities
• Flexible working options
• Discounts and rewards platform
• Cycle to Work scheme
• Staff discounts
• £500 referral bonus