Service Manager

Perfect Placement UK Ltd; Ipswich; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Bonus potential

Family-friendly environment

Job summary

Perfect Placement UK Ltd is recruiting a Service Manager for a reputable family-run business based in Ipswich, Suffolk. This leadership role focuses on delivering operational excellence and outstanding customer service within the automotive service department.

You will lead technicians and service advisors, drive profitability, and develop processes to enhance productivity while maintaining high customer satisfaction and strong client relationships.

Qualifications

• Proven experience as a Service Manager or Aftersales Manager in the automotive industry.
• Strong leadership and team management abilities.
• Excellent communication and customer service skills.
• Knowledge of motor trade processes, systems and compliance standards.
• Ability to motivate and develop a high-performance team.

Responsibilities

• Oversee daily operations of the vehicle service department to ensure efficient workflow.
• Lead and manage a team of technicians and service advisors to deliver high-quality customer service.
• Maintain high levels of customer satisfaction and address concerns promptly.
• Drive departmental profitability and ensure targets are achieved or exceeded.
• Develop and implement operational procedures to optimise productivity.
• Build and maintain strong relationships with clients to encourage repeat business.

Skills

Leadership

Team management

Customer service

Communication

Job description

We are currently recruiting for a Service Manager to join a reputable family-run business based in Ipswich, Suffolk.

This Service Manager role offers a significant leadership opportunity within a well-established company that values employee development and long-term career growth. The ideal Service Manager will be an experienced professional seeking a rewarding position in a supportive environment, committed to delivering excellent customer service and operational excellence.

• - Competitive salary of up to £50,000 per annum
• - Potential for additional bonuses and incentives
• - Supportive, family-focused business with a strong local reputation
• - Leadership role with responsibility for team management and customer satisfaction

Duties:

• - Oversee daily operations of the vehicle service department to ensure efficient workflow
• - Lead and manage team of technicians and service advisors to deliver high-quality customer service as the Service Manager
• - Maintain high levels of customer satisfaction, addressing concerns promptly
• - Drive departmental profitability, ensuring targets are consistently achieved or exceeded
• - Develop and implement operational procedures to optimise productivity
• - Build and maintain strong relationships with clients to encourage repeat business and positive referrals

Requirements:

• - Proven experience as a Service Manager or Aftersales Manager within the automotive industry
• - Strong leadership and team management skills
• - Excellent communication and customer service abilities
• - Knowledge of motor trade processes, systems, and compliance standards
• - Ability to motivate and develop a team to achieve high performance