Aftersales Manager - Lead Profit & Service Excellence

Vibe Recruit; Boston; On-site; GBP 40,000 - 65,000; Full time

Job summary

Vibe Recruit is seeking an experienced Aftersales Manager to join a main dealership in Boston, Lincolnshire. You will lead the aftersales department, drive customer satisfaction, efficiency and profitability, and manage a team of technicians and front-of-house staff.

The role requires proven seniority in a franchised dealership and a strong grasp of workshop operations to maximise service and revenue opportunities while maintaining high service standards.

Qualifications

• Previous management experience within a franchised main dealership.
• Experience as an Aftersales Manager or Service Manager.
• Strong understanding of workshop operation.

Responsibilities

• Oversee day-to-day aftersales department operations for profitability.
• Lead, motivate and develop workshop and front-of-house teams.
• Drive profitability, labor sales, productivity and efficiency.
• Maximise service plan sales and revenue opportunities.
• Maintain high customer satisfaction and service standards.
• Monitor KPIs and implement performance improvements.
• Manage workshop capacity, workflow and resource allocation.
• Ensure compliance with manufacturer standards, procedures and health and safety.
• Foster a customer-focused environment encouraging team development.

Job description

Vibe Recruit is seeking an experienced Aftersales Manager to join a main dealership in Boston, Lincolnshire. You will lead the aftersales department, drive customer satisfaction, efficiency and profitability, and manage a team of technicians and front-of-house staff.

The role requires proven seniority in a franchised dealership and a strong grasp of workshop operations to maximise service and revenue opportunities while maintaining high service standards.