Aftersales Manager

Driven Motor Jobs Limited; Ipswich; On-site; GBP 45,000 - 65,000; Full time

Job summary

Driven Motor Jobs Limited in Ipswich, Suffolk, is seeking an experienced Aftersales Manager / Service Manager to lead the service department at a main dealer site. You will drive customer satisfaction, manage staff, and improve processes to boost efficiency and profitability.

The role requires a proven track record in motor trade service management and the ability to develop long-term customer relationships while working closely with franchise partners.

Responsibilities

• Ensure the business maintains regular contact with all existing customers ensuring service levels are being met, issues are being resolved and further business opportunities identified
• Support and develop the sales function to ensure that opportunities are recognised, enquiries are dealt with promptly and leads progressed
• Maximise the opportunities for the generation of additional business by monitoring competitor activity and market trends
• Negotiate charge out rates to achieve profitability
• Encourage all staff to recognise additional business opportunities through the use of regular briefings and the implementation of appropriate systems and incentives
• Reviewing current claims status with Warranty Controller on a daily basis
• Highlighting and discussing local customer issues with operational staff in order to improve cash flow and support the Accounts Supervisor in the collection of overdue monies
• Recruit, select, train and develop staff as required
• Maintain close working relationships with Franchise organisations by attending meetings, ensuring dealer standards are met and systems and procedures are complied with, whenever commercially viable

Job description

Automotive, Motor Trade Job:Aftersales Manager - Service Manager Required in Ipswich, Suffolk

Term: Full Time, Permanent

Motor Trade Jobs / Automotive Vacancies: Aftersales Manager / Service Manager Main Dealership, Ipswich, Suffolk

Our client, a Vehicle Main Dealer, requires an experienced Motor Trade Aftersales Manager to join their site in Suffolk

As an important member of the management team you will be expected to run an efficient department, ensuring customer satisfaction at all times, motivating and training staff whilst improving processes and systems as well as driving the business forward

Your overall objective as Service Manager will be to develop and maintain the current customer base, increase efficiency, turnover and profits to exceed set budgets

Key Responsibilities:

• Ensure the business maintains regular contact with all existing customers ensuring service levels are being met, issues are being resolved and further business opportunities identified
• Support and develop the sales function to ensure that opportunities are recognised, enquiries are dealt with promptly and leads progressed
• Maximise the opportunities for the generation of additional business by monitoring competitor activity and market trends
• Negotiate charge out rates to achieve profitability
• Encourage all staff to recognise additional business opportunities through the use of regular briefings and the implementation of appropriate systems and incentives
• Reviewing current claims status with Warranty Controller on a daily basis
• Highlighting and discussing local customer issues with operational staff in order to improve cash flow and support the Accounts Supervisor in the collection of overdue monies
• Recruit, select, train and develop staff as required
• Maintain close working relationships with Franchise organisations by attending meetings, ensuring dealer standards are met and systems and procedures are complied with, whenever commercially viable

As the ideal candidate you will be able to evidence a strong, stable and productive career already with the desire to achieve greatness and be the best in your field

You will have the ability to influence and encourage staff whilst having the ability to nurture and grow the businesses relationship with its clients

Main Dealer Service Management experience is essential for this role

Driven Motor Jobs - Motor Trade Jobs in Suffolk - Aftersales manager Jobs in Suffolk

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