Aftersales Manager: Lead Service Excellence and Growth

Marshall Motor Group; Cheltenham; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

OTE scheme + company car

25 days annual leave + bank holidays

Life assurance & pension

Discounts on car purchase and service

Exclusive perks and lifestyle benefits

Referral bonuses: up to £2,000

Job summary

Marshall Jaguar Land Rover Cheltenham is seeking an experienced Aftersales Manager to lead our service department, delivering outstanding customer service and commercial success. You will oversee daily operations, coach technicians and service advisors, and drive performance across the team.

You will be accountable for departmental financials, ensure compliance with manufacturer standards, and foster a positive culture that motivates staff while meeting targets.

Qualifications

• Aftersales or Service Manager experience with a strong background in Service operations.
• Experience leading a large and diverse team and setting clear expectations.
• Excellent customer service acumen with analytical skills and a focus on compliance with standards.
• Aligned with our values and pride in a positive working environment.

Responsibilities

• Oversee day-to-day operations of the Service department, driving productivity and efficiency.
• Lead, coach and inspire Technicians, Service Advisors, Parts and other vital team members to deliver great customer outcomes and hit targets.
• Accountable for departmental financials, working with Head of Business to ensure profitability and compliance.
• Maintain a positive team culture, drive performance and professional development across the department.

Skills

Customer service

Analytical skills

Team leadership

People management

Job description

Marshall Jaguar Land Rover Cheltenham is seeking an experienced Aftersales Manager to lead our service department, delivering outstanding customer service and commercial success. You will oversee daily operations, coach technicians and service advisors, and drive performance across the team.

You will be accountable for departmental financials, ensure compliance with manufacturer standards, and foster a positive culture that motivates staff while meeting targets.