Aftersales Manager - Lead High-Performance Auto Service

Swansway Group; Creswell; On-site; GBP 42,000 - 55,000; Full time

Benefits offered by this job

Increased holiday entitlement with len

Birthday off, on us

24/7 Employee Assistance Programme

Company Pension Scheme

Long service recognition

Discounts on products and services

Car Benefit Scheme

Cycle to Work scheme

Job summary

Swansway Motor Group is seeking an experienced Aftersales Manager to join our Stafford Land Rover operation. You will lead the aftersales team across a split-site workshop and drive performance, service standards and customer satisfaction.

The role focuses on people management, achieving monthly KPIs and budgets, with hands-on leadership and active engagement with technicians, workshop control, parts and front of house service advisors.

Qualifications

• Experience leading aftersales in a franchised dealership.
• Proven ability to manage large teams and multi-site operations.
• Strong focus on customer service and service quality.
• Track record of hitting KPIs and budgets.
• Hands-on leadership with clear communication.

Responsibilities

• Lead and drive performance of the aftersales operation.
• Manage technicians, workshop control, parts, and front of house advisers.
• Ensure customer needs are met promptly and standards are high.
• Achieve monthly KPIs and budgets; ensure warranty reporting is compliant.
• Motivate team to upsell products and improve customer satisfaction.

Skills

Leadership

Aftersales management

Franchised dealership

Team management

Customer service

Job description

Swansway Motor Group is seeking an experienced Aftersales Manager to join our Stafford Land Rover operation. You will lead the aftersales team across a split-site workshop and drive performance, service standards and customer satisfaction.

The role focuses on people management, achieving monthly KPIs and budgets, with hands-on leadership and active engagement with technicians, workshop control, parts and front of house service advisors.