Aftersales Manager — Service Excellence & Growth Leader

Marshall Motor Group; Manchester; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Competitive base salary

OTE scheme + company car

25 days’ annual leave + bank holidays

Life assurance & pension

Discounts on car purchase, servicing &

Exclusive shopping perks

Referral bonuses up to £2,000

Job summary

Marshall Motor Group is seeking an experienced Aftersales Manager to lead the service department at cinch Chery, OMODA JAECOO Manchester and to deliver outstanding customer service and commercial success.

You will oversee day-to-day service operations, coach a diverse team of Technicians, Service Advisors and Parts colleagues, and own departmental profitability while ensuring compliance with manufacturer standards and a positive culture.

Qualifications

• Experience as Aftersales or Service Manager in a dealership or automotive group.
• Ability to lead a large, diverse team and set clear expectations.
• Strong customer service focus with analytical mindset and compliance awareness.

Responsibilities

• Oversee day-to-day operations of the Service department and drive productivity.
• Lead, coach, and inspire Technicians, Service Advisors, Parts and others.
• Be accountable for departmental financials and profitability with compliance.
• Maintain a positive culture and drive performance and development across the team.

Skills

Aftersales management

Team leadership

Customer service

Service operations

Analytical skills

Job description

Marshall Motor Group is seeking an experienced Aftersales Manager to lead the service department at cinch Chery, OMODA JAECOO Manchester and to deliver outstanding customer service and commercial success.

You will oversee day-to-day service operations, coach a diverse team of Technicians, Service Advisors and Parts colleagues, and own departmental profitability while ensuring compliance with manufacturer standards and a positive culture.