Aftersales Manager - Lead High-Impact Team & KPIs

Swansway Group; Stafford; Sur place; GBP 51 000 - 63 000; Plein temps

Avantages offerts par ce poste

Holiday entitlement

Birthday off

EAP program

Pension scheme

Long service recognition

Employee discounts

Car benefit scheme

Cycle to work

Résumé du poste

Swansway Motor Group is seeking a skilled Aftersales Manager to lead the aftersales operation at Stafford Land Rover. You will drive performance across a split-site workshop, manage technicians, workshop control, parts and front-of-house service advisors, and uphold high service standards.

The ideal candidate will have franchised-dealership Aftersales leadership experience, a hands-on management style, a track record of hitting targets, and the ability to motivate a larger team to excel in a

Qualifications

• Experience as a high-achieving Aftersales Manager in a franchised dealership.
• Hands-on leadership style with willingness to engage with the team.
• Proven track record in a target-driven environment and exceeding aftersales targets.
• Strong motivational skills to lead and engage a larger team towards success.
• Goal-oriented mindset with a drive to be the best in the industry.

Responsabilités

• Drive the performance of the aftersales operation, encouraging your team to work cohesively and efficiently.
• Manage the aftersales department, including technicians, workshop control, parts, and front of house service advisors.
• Ensure all customer aftersales needs are met promptly, and service standards are consistently high.
• Achieve monthly KPIs and budgets while ensuring all repairs are compliant and warranty reporting is completed.
• Focus on people management, maintaining customer satisfaction metrics and upselling products.

Connaissances

Aftersales management

Description du poste

Swansway Motor Group is seeking a skilled Aftersales Manager to lead the aftersales operation at Stafford Land Rover. You will drive performance across a split-site workshop, manage technicians, workshop control, parts and front-of-house service advisors, and uphold high service standards.

The ideal candidate will have franchised-dealership Aftersales leadership experience, a hands-on management style, a track record of hitting targets, and the ability to motivate a larger team to excel in a