Aftersales Service Manager: Lead Growth & Customer Excellence

Holden Group; Norwich; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Company Car

Life insurance 3x salary

Enhanced maternity/paternity pay

Salary sacrifice pension

Cycle to work

Additional holiday length of service

Life coach

Job summary

Holden Group in Norwich is seeking an experienced Aftersales Manager to lead our Service Department, ensuring exceptional customer satisfaction and driving workshop efficiency across Honda, Mitsubishi, and the newly introduced Chery franchises.

You will lead a dedicated team of Service Advisors, Vehicle Technicians, and support staff, fostering a positive, customer-focused culture while delivering strong financial performance and maintaining manufacturer standards.

Qualifications

• Proven experience as a Service Manager or Aftersales Manager, or similar automotive leadership role.
• Strong commercial awareness and a track record of delivering departmental growth and profitability.
• Excellent leadership and people management skills.
• Highly organised, proactive, and able to thrive in a fast-paced environment.
• Full UK driving licence.

Responsibilities

• Lead and manage the day-to-day operation of the Service Department.
• Drive outstanding customer satisfaction and retention across all brands.
• Maximise workshop productivity, efficiency, and profitability.
• Develop, coach, and motivate a high-performing aftersales team.
• Ensure compliance with manufacturer standards, policies, and industry regulations.
• Support the successful launch and development of the Chery franchise within the business.
• Monitor departmental KPIs and implement continuous improvement initiatives.
• Build strong relationships with customers, manufacturer partners, and colleagues across the dealership.

Skills

Leadership

People management

Commercial awareness

Organisation

Job description

Holden Group in Norwich is seeking an experienced Aftersales Manager to lead our Service Department, ensuring exceptional customer satisfaction and driving workshop efficiency across Honda, Mitsubishi, and the newly introduced Chery franchises.

You will lead a dedicated team of Service Advisors, Vehicle Technicians, and support staff, fostering a positive, customer-focused culture while delivering strong financial performance and maintaining manufacturer standards.