Aftersales Manager

Marshall Motor Group; Cheltenham; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

OTE scheme + company car

25 days annual leave + bank holidays

Life assurance & pension

Discounts on car purchase and service

Exclusive perks and lifestyle benefits

Referral bonuses: up to £2,000

Job summary

Marshall Jaguar Land Rover Cheltenham is seeking an experienced Aftersales Manager to lead our service department, delivering outstanding customer service and commercial success. You will oversee daily operations, coach technicians and service advisors, and drive performance across the team.

You will be accountable for departmental financials, ensure compliance with manufacturer standards, and foster a positive culture that motivates staff while meeting targets.

Qualifications

• Aftersales or Service Manager experience with a strong background in Service operations.
• Experience leading a large and diverse team and setting clear expectations.
• Excellent customer service acumen with analytical skills and a focus on compliance with standards.
• Aligned with our values and pride in a positive working environment.

Responsibilities

• Oversee day-to-day operations of the Service department, driving productivity and efficiency.
• Lead, coach and inspire Technicians, Service Advisors, Parts and other vital team members to deliver great customer outcomes and hit targets.
• Accountable for departmental financials, working with Head of Business to ensure profitability and compliance.
• Maintain a positive team culture, drive performance and professional development across the department.

Skills

Customer service

Analytical skills

Team leadership

People management

Job description

At Marshall Jaguar Land Rover Cheltenham, we're offering an exciting opportunity for a dynamic and experienced Aftersales Manager to take the lead in delivering outstanding customer service and commercial success in our service department. In this role:

• You'll oversee the day-to-day operations of the Service department, managing productivity and efficiency across the team.
• You'll lead, coach and inspire a team of Technicians, Service advisors, Parts and other vital members of the Service department to deliver great customer outcomes while meeting targets.
• You'll take accountability for departmental financials, working closely with the Head of Business and support teams to ensure profitability, compliance and consistent customer satisfaction.
• You'll also be responsible for maintaining a positive team culture, driving performance and professional development across your department.

• Someone with experience as Aftersales or Service Manager with a strong background in Service operations.
• Someone who can confidently manage a large and diverse team while setting clear expectations and leading by example.
• Someone with excellent customer service acumen, analytical skills and a focus on maintaining compliance with manufacturer and industry standards.
• Most importantly, someone who shares our values and takes pride in delivering both great results and a supportive, positive working environment.,

We want to hear from people with a customer‑centric, can‑do attitude who are ready to drive their career - and our company - forward.

Lead a high-performing aftersales team and shape service excellence with one of the UK's most respected automotive groups., At Marshall Motor Group, we’re proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We’re also part of the Constellation Automotive Group, home to some of the most well‑known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.

Competitive basic salary | Strong OTE scheme + company car; 25 days' annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car purchase, servicing & more; Access to exclusive shopping and lifestyle perks.

Full-time | 45 hours per week, including Saturday mornings on a rota basis,

What will we offer you for your commitment to us?

• Performance rewards: Competitive bonus scheme, based on multiple achievable elements.
• Full tailored training: We will provide a selection of digital learning, some chosen by us to prepare you in the best possible way for your role, as well as some chosen by you for your continued development.
• Career development: Ongoing manufacturer training and development pathways across the Group.
• Financial security: Life insurance, contributory pension.
• Exclusive perks: Discounts and rewards via a dedicated employee platform.
• Referral bonuses: Up to £2,000 for successful referrals.

At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees. This includes promotion and training, and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.