Automotive Aftersales Manager - Lead Teams, Drive Profit

Chorley Group; Lancashire; À distance; GBP 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Life assurance

Permanent health insurance

Pension

Employee assistance programme

Company vehicle lease scheme

Résumé du poste

Chorley Group in Lancashire is seeking an experienced Aftersales Manager to lead and develop our aftersales team of technicians, service advisors and parts advisors, delivering outstanding customer service and profitability.

You will drive performance, manage costs, set targets with manufacturer standards, and ensure compliance with health and safety. We offer a competitive package and a pathway for growth within our family-owned motor group.

Qualifications

• Experience as Aftersales Manager in franchised automotive dealership.
• Proven ability to improve department performance and profitability.
• Strong leadership, communication and organisational skills.

Responsabilités

• Lead and develop the aftersales team to maximise performance.
• Monitor performance and drive growth, efficiency and profitability.
• Manage costs to achieve profit targets and maintain margins.
• Deliver excellent customer experience and handle concerns promptly.
• Set targets in line with manufacturer standards and dealership objectives.
• Ensure compliance with policies, processes and health and safety.

Connaissances

Leadership

People management

Budgeting

Customer service

Outils

Kerridge

RTC systems

Description du poste

Chorley Group in Lancashire is seeking an experienced Aftersales Manager to lead and develop our aftersales team of technicians, service advisors and parts advisors, delivering outstanding customer service and profitability.

You will drive performance, manage costs, set targets with manufacturer standards, and ensure compliance with health and safety. We offer a competitive package and a pathway for growth within our family-owned motor group.