Aftersales Manager- Blackburn Audi

Swansway Group; Blackburn; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Increased holiday entitlement

Birthday off

Employee Assistance Programme

Company Pension Scheme

Long service recognition

Discounts on products and services

Car Benefit Scheme

Cycle to Work scheme

Job summary

Swansway Motor Group, Audi Blackburn, is seeking an Aftersales Manager to lead the aftersales department across our split site workshop. You will drive performance, manage technicians, workshop control, parts and front of house service advisors, and ensure outstanding customer service.

The ideal candidate will have experience as an Aftersales Manager in a franchised dealership, a hands-on leadership style, a track record of beating targets, and a passion for developing a motivated team.

Qualifications

• Experience as a high-achieving Aftersales Manager in a franchised dealership.
• Hands-on leadership style with strong team engagement.
• Proven track record of exceeding aftersales targets.
• Motivational skills to lead a larger team.

Responsibilities

• Drive performance of the aftersales operation.
• Manage technicians, workshop control, parts, and front of house service advisors.
• Ensure high customer service standards and timely solutions.
• Achieve KPIs and budgets while maintaining warranty reporting.
• Lead and develop the team to upsell products.

Skills

Aftersales management

Leadership

Team motivation

People management

KPI driven

Franchised experience

Job description

Swansway Motor Group is seeking a skilled Aftersales Manager to join our dynamic team at Audi, Blackburn. As an Aftersales Manager, you will play a pivotal role in managing the aftersales department, focusing on driving performance and ensuring our customers receive unparalleled service across our split site workshop. Join Swansway Motor Group and be part of a company that values a family-centric approach, where we prioritise both our customers and team members.

As Aftersales Manager, you will:

• Drive the performance of the aftersales operation, encouraging your team to work cohesively and efficiently.
• Manage the aftersales department, which includes technicians, workshop control, parts, and front of house service advisors.
• Ensure all customer aftersales needs are met promptly, and service standards are consistently high.
• Achieve monthly KPIs and budgets whilst ensuring all repairs are fully compliant and warranty reporting is completed.
• Focus on people management, maintaining customer satisfaction metrics and motivating your team to upsell products effectively.

The ideal Aftersales Manager candidate will possess:

• Experience as a high-achieving Aftersales Manager in a franchised dealership.
• A hands-on leadership style, willing to engage fully with the team.
• A proven track record in a target-driven environment and exceeding aftersales targets.
• Strong motivational skills to lead and engage a larger team towards collective success.
• A goal-oriented mindset, with a hunger to be the best in the industry.

Swansway Motor Group, established in 2003 by Michael Smyth and his sons, has proudly expanded to encompass 25 motor dealerships. Located in Cheshire and the West Midlands, extending from Birmingham to Carlisle, Swansway partners with prestigious brands like Audi, Volkswagen, and Land Rover, among others. We are in an exciting growth phase, expanding our own-brand Motor Match used car sites and continuing to support diverse operations such as our Group Fleet Sales Centre, Trade Part Centres and online eBay shop. Our unique family-run approach, with the Smyth family actively involved in daily operations, ensures a genuine care for both our customers and employees, fostering an inclusive and supportive atmosphere. This family ethos drives our commitment to excellence and is reflected in our remarkable teams and long service records.

Joining our Swansway family comes with numerous benefits designed to support your growth, well-being, and work-life balance:

• Increased holiday entitlement with length of service
• Enjoy your birthday off, on us
• Access to 24/7 Employee Assistance Programme and counselling services for you and your family
• Company Pension Scheme to secure your future
• Long service recognition that celebrates your dedication and contribution
• Discounts on products and services that extend to our family
• Access to our Car Benefit Scheme, for you and your family
• Participation in our Cycle to Work scheme.

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