Aftersales Manager

Career Choices Dewis Gyrfa Ltd; Liverpool; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Ongoing training

Generous holiday entitlement

Career progression opportunities

Job summary

Career Choices Dewis Gyrfa Ltd on behalf of a reputable automotive dealership in Liverpool is seeking an experienced Aftersales Manager to lead a busy aftersales operation in a multi-franchise environment.

The role requires strong leadership, a solid background in automotive aftersales management, and a track record of delivering excellent customer satisfaction. You will manage a team of service advisors and technicians, drive profitability, and ensure high standards across the department.

Qualifications

• Proven experience as an Aftersales Manager within the automotive sector
• Ability to oversee and manage a large team across Workshop, Service and Parts
• Strong leadership and communication skills

Responsibilities

• Manage and oversee the entire aftersales department, ensuring exceptional customer satisfaction
• Lead a team of service advisors and technicians, fostering a motivated and professional workplace
• Develop and implement effective aftersales processes to optimise profitability
• Build and maintain strong relationships with customers to promote repeat business
• Monitor department performance through metrics and customer feedback
• Ensure compliance with industry standards and company policies
• Work closely with other departments to meet overall business objectives

Skills

Leadership

Aftersales management

Team management

Customer service

Strategic planning

Communication

Job description

We are currently recruiting on behalf of a reputable automotive dealership in Liverpool for the position of Aftersales Manager.

This is an excellent Aftersales Manager opportunity for an experienced and motivated professional to lead a busy aftersales operation within a well-established multi-franchise environment.

The ideal individual will possess strong leadership qualities and a solid background in automotive aftersales management.

• Basic salary up to £45,000, subject to experience
• On-target earning potential approximately £60,000 per annum
• Supportive and professional team environment
• Ongoing training and development opportunities
• Generous holiday entitlement
• Clear career progression pathways
• Stable, reputable company in the automotive industry Duties of a Aftersales Manager:
• Manage and oversee the entire aftersales department, ensuring exceptional customer satisfaction
• Lead a team of service advisors and technicians, fostering a motivated and professional workplace
• Develop and implement effective aftersales processes to optimise profitability
• Build and maintain strong relationships with customers to promote repeat business
• Monitor department performance through metrics and customer feedback
• Ensure compliance with industry standards and company policies
• Work closely with other departments to meet overall business objectives
• Requirements of a Aftersales Manager:
• Proven experience as an Aftersales Manager within the automotive sector
• Ability to oversee and manage a team of over 20 staff members across Workshop, Service, and Parts
• Excellent leadership and communication skills
• Strong organisational and problem-solving abilities
• In-depth knowledge of vehicle maintenance and aftersales services
• Ability to perform under pressure and meet targets
• Valid UK driving licence

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