Aftersales Manager ( Dual Site )

The Recruitment Solution; Bury St Edmunds; On-site; GBP 50,000 - 55,000; Full time

Job summary

The Recruitment Solution is seeking an experienced Aftersales Manager to oversee two franchised dealership aftersales departments in the Suffolk area. You will lead and develop a skilled team of Technicians, Service Advisors and Parts staff while driving customer service excellence and operational performance.

With a private ownership and expanding dealer group, this role offers £50k-£55k annually plus benefits and a platform to progress within the group by delivering results, coaching staff,

Qualifications

• Experience in Aftersales/Service management
• Track record of delivering results and developing a team
• Experience in automotive dealership environment

Responsibilities

• Lead and develop a team of Technicians, Service Advisors and Parts staff.
• Ensure a high level of customer satisfaction is maintained.
• Manage KPIs and profit margins with targeted performance.
• Monitor expenses and produce daily/weekly activity and financial reports.
• Provide guidance and training to each team member to improve performance and confidence.

Skills

Team leadership

Customer service

Training and coaching

Job description

Salary: £50k - 55k per year + Benefits per annum

Aftersales/Service Managers,
Do you want to work for a privately owned, dynamic and expanding dealer group?
Our client is currently looking to recruit an experienced Aftersales Manager, to take chage of two of their franchised dealership aftersales departments. Based in the Suffolk area.

If you have a passion for customer service and can show a track record of delivering results and developing a team, this is a great opportunity for you. This is a genuine opportunity for you to take on a fresh and exciting challenge and be part of a forward-thinking organisation.

Why apply for this Aftersales Manager's job:

• Great working environment - dual site responsibility
• Well respected dealer group
• Good benefits package
• Opportunity to progress within group.

Responsibilities:

• As an ambassador for the brand, you will be knowledgeable, courteous, outgoing, resolute, and eager to learn
• You will be responsible for leading and developing a team of highly skilled Technicians, Service Advisors and Parts people.
• Ensure that a high level of customer satisfaction is always maintained
• Manage productive activity which is measured by strict performance indicators and profit defined success margins
• To keep a tight watch on expenses and produce daily/weekly activity and financial reports
• To provide guidance and training to each team member to improve their performance and to ensure that all Staff are doing their jobs effectively and confidently, collaborating as a team

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