Aftersales Manager

Pybus Recruitment; Fareham, Botley; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Company car

Generous holidays

Leadership training

Job summary

Pybus Recruitment is recruiting an Aftersales Manager to lead two dealerships in Hampshire, overseeing Service, Parts and Customer Care across both sites. The role emphasizes profitability, KPI improvement and high customer satisfaction within a high-performance team environment.

You will report to senior leadership and develop strategic direction for aftersales, ensuring compliance with manufacturer standards and delivering excellent customer service.

Qualifications

• Proven experience as Aftersales Manager or similar leadership role in automotive retail.
• Strong financial and commercial awareness.
• Experience managing large teams across multiple departments.
• Track record of profitable growth and high customer satisfaction.

Responsibilities

• Lead Service and Parts teams to drive operational excellence.
• Drive departmental profitability and maximise revenue opportunities.
• Monitor KPIs: labour sales, parts sales, CSI and workshop efficiency.
• Develop and coach departmental managers and team members.
• Ensure exceptional customer satisfaction and service standards.
• Manage budgets, forecasts and departmental costs.
• Implement processes to improve productivity and customer experience.
• Maintain compliance with manufacturer standards and company procedures.

Skills

Leadership

Commercial awareness

People development

Multi-site management

Budget management

Customer service excellence

Job description

Botley & Fareham £55000 Salary + £15000-£20000 Bonus + Company Benefits

Drive Performance. Develop People. Deliver Exceptional Customer Service.

Pybus Recruitment is partnering with a well-established automotive retail group to recruit an experienced Aftersales Manager responsible for leading the aftersales operations across two successful dealership sites in the Hampshire region.

This is an outstanding opportunity for a high-performing automotive professional looking to take ownership of multi-site operations, driving profitability, customer satisfaction, and team performance across Service, Parts, and Customer Care functions.

The Role

Reporting directly to senior leadership, you will be responsible for the overall management and strategic development of the aftersales departments across both locations.

Key responsibilities include:

• Leading and motivating Service and Parts teams to achieve operational excellence.
• Driving departmental profitability and maximising revenue opportunities.
• Monitoring and improving key KPIs including labour sales, parts sales, customer retention, workshop efficiency and CSI.
• Developing and coaching departmental managers and team members.
• Ensuring exceptional customer satisfaction and service standards.
• Managing budgets, forecasts and departmental costs.
• Implementing effective processes to improve productivity and customer experience.
• Maintaining compliance with manufacturer standards and company procedures.
• Building strong relationships with customers, suppliers and internal stakeholders.

About You

We are looking for an ambitious and commercially minded automotive aftersales leader who can demonstrate:

• Proven experience as an Aftersales Manager, Senior Service Manager or similar leadership position within the automotive sector.
• Strong financial and commercial awareness.
• Experience managing large teams and multiple departments.
• Excellent leadership and people development skills.
• A track record of delivering profitable growth and improved customer satisfaction.
• Strong understanding of automotive aftersales operations, workshop efficiency and performance management.
• Ability to influence, motivate and drive positive change.
• Full UK driving licence.

What's on Offer?

• Competitive basic salary.
• Performance-related bonus scheme.
• Company car
• Generous Holidays
• Ongoing manufacturer and leadership training.
• Career progression opportunities within a growing automotive group.
• A supportive and professional working environment.

Interested?

If you're an experienced automotive aftersales professional ready for your next challenge and looking to make a significant impact across a successful dual-site operation, we'd love to hear from you.