Aftersales Manager

Perfect Placement UK Ltd; Boston; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Company car

Benefits package

Job security

Job summary

Perfect Placement UK Ltd is seeking an experienced Aftersales Manager to lead the aftersales team in Boston, ensuring excellent customer service and achieving business goals. The role offers a basic salary up to £45,000 with potential earnings exceeding £65,000 based on performance, plus a company car and benefits.

You will manage and develop the team, drive KPI performance, monitor workshop standards, and coordinate with other departments to ensure seamless service delivery.

Qualifications

• Proven experience as an Aftersales Manager or Service Manager in a dealership.
• Strong leadership to motivate and develop a team.
• Proficiency in Microsoft Office for reporting purposes.
• Excellent understanding of automotive aftersales processes and KPIs.
• Ability to identify and implement improvements in performance and efficiency.
• Customer-focused approach with a strong commitment to satisfaction.

Responsibilities

• Lead and develop the aftersales team with coaching and performance appraisals.
• Achieve and exceed KPI targets for departments within the aftersales operation.
• Monitor service and workshop performance to meet operational standards.
• Identify areas for improvement in budgets and overall performance.
• Ensure high levels of customer satisfaction and retention.
• Use Microsoft Office tools to produce reports and analyse business performance.
• Maintain excellent customer service standards across all aftersales activities.
• Coordinate with other departments to ensure smooth operation and service delivery.

Skills

Team leadership

Customer focus

KPI achievement

Reporting

Communication

Tools

Microsoft Office

Job description

We are seeking a highly skilled Aftersales Manager to join our client's reputable automotive business in Boston. The successful Aftersales Manager will play a key role in leading the aftersales team, ensuring excellent customer service, and achieving business goals. This is an excellent opportunity for an experienced Aftersales Manager looking to progress their career within a stable and well-established operation.

• Basic salary up to approximately £45,000
• Potential earnings exceeding £65,000 depending on performance
• Company car
• Range of additional benefits
• Work within a stable organisation with excellent job security
• Join a team led by a senior management team with extensive industry knowledge
• Be part of a business with a strong local reputation
• Opportunity to work in a supportive environment with career development prospects

Duties

• Manage and develop the aftersales team, providing guidance, training, and performance appraisals
• Achieve and exceed KPI targets for departments as the Aftersales Manager
• Monitor service and workshop performance to meet operational standards
• Identify areas for improvement in budgets and overall performance
• Ensure high levels of customer satisfaction and retention
• Use Microsoft Office tools to produce reports and analyse business performance
• Maintain excellent customer service standards across all aftersales activities
• Coordinate with other departments to ensure smooth operation and service delivery

Requirements

• Proven experience as an Aftersales Manager or Service Manager within a dealership environment
• Strong leadership skills with the ability to motivate and develop a team
• Proficiency in using Microsoft Office packages for reporting purposes
• Excellent understanding of automotive aftersales processes and KPIs
• Ability to identify and implement improvements in performance and efficiency
• Customer-focused approach with a strong commitment to satisfaction
• Good organisational and communication skills
• Able to work collaboratively within a team and independently when required