Automotive Aftersales Consultant

Howett Thorpe; England; Sur place; GBP 32 000 - 40 000; Plein temps

Avantages offerts par ce poste

Bonus scheme

Company car

Fuel card

Pension

Healthcare cashback scheme

25 days holiday

Résumé du poste

Howett Thorpe is seeking an Automotive Aftersales Consultant to join their team in the South East region. This permanent, field-based role covers South East England with quarterly visits to the Surrey office, focusing on improving customer retention and aftersales performance.

You will analyse performance data, deliver recommendations, build client relationships and provide training and guidance. A full UK driving licence and willingness to travel are required, with a competitive salary and

Qualifications

• Previous experience within automotive aftersales or service operations.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• The ability to interpret data and make commercial recommendations.
• A self-motivated and proactive approach to work.
• Strong organisational and time management skills.

Responsabilités

• Analyse business performance and identify opportunities for improvement.
• Conduct regular client reviews and deliver actionable recommendations.
• Support customer retention and engagement initiatives.
• Provide training, guidance and best practice advice to stakeholders.
• Produce reports, action plans and performance reviews.
• Build and maintain strong relationships with clients across the region.
• Monitor progress against agreed objectives and support continuous improvement.

Connaissances

Analytical skills

Communication

Data interpretation

Time management

Stakeholder management

Proactivity

Description du poste

This is an excellent opportunity for an automotive professional looking to take the next step in their career, combining operational expertise with consultancy and client relationship management in a rewarding field-based role.

Job Title: Automotive Aftersales Consultant

Job Type: Permanent

Location: South East England (Field Based) Quarterly visits to Surrey office

Salary: £36,000 basic

Benefits: Bonus scheme, company car, fuel card, pension, healthcare cashback scheme, 25 days holiday plus bank holidays

Reference No: 16197

Automotive Aftersales Consultant – About the Role

An exciting opportunity has arisen for an experienced Automotive Aftersales Consultant to join a growing and dynamic organisation. Covering the South East region, you will work directly with automotive businesses to improve customer retention, identify growth opportunities and enhance overall aftersales performance. This is a consultative, field-based role requiring strong relationship-building skills, commercial awareness and the ability to analyse performance data to deliver practical business improvements. Main Responsibilities:

• Analyse business performance and identify opportunities for improvement.
• Conduct regular client reviews and deliver actionable recommendations.
• Support customer retention and engagement initiatives.
• Provide training, guidance and best practice advice to stakeholders.
• Produce reports, action plans and performance reviews.
• Build and maintain strong relationships with clients across the region.
• Monitor progress against agreed objectives and support continuous improvement.

The Successful Candidate Will Have:

• Previous experience within automotive aftersales or service operations.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• The ability to interpret data and make commercial recommendations.
• A self-motivated and proactive approach to work.
• Strong organisational and time management skills.
• A full UK driving licence and willingness to travel throughout the South East.