Aftersales Manager - Dual-Site Leader | Bonus & Car

Pybus Recruitment; Fareham, Botley; Presencial; GBP 50.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company car

Generous holidays

Leadership training

Descripción de la vacante

Pybus Recruitment is recruiting an Aftersales Manager to lead two dealerships in Hampshire, overseeing Service, Parts and Customer Care across both sites. The role emphasizes profitability, KPI improvement and high customer satisfaction within a high-performance team environment.

You will report to senior leadership and develop strategic direction for aftersales, ensuring compliance with manufacturer standards and delivering excellent customer service.

Formación

• Proven experience as Aftersales Manager or similar leadership role in automotive retail.
• Strong financial and commercial awareness.
• Experience managing large teams across multiple departments.
• Track record of profitable growth and high customer satisfaction.

Responsabilidades

• Lead Service and Parts teams to drive operational excellence.
• Drive departmental profitability and maximise revenue opportunities.
• Monitor KPIs: labour sales, parts sales, CSI and workshop efficiency.
• Develop and coach departmental managers and team members.
• Ensure exceptional customer satisfaction and service standards.
• Manage budgets, forecasts and departmental costs.
• Implement processes to improve productivity and customer experience.
• Maintain compliance with manufacturer standards and company procedures.

Conocimientos

Leadership

Commercial awareness

People development

Multi-site management

Budget management

Customer service excellence

Descripción del empleo

Pybus Recruitment is recruiting an Aftersales Manager to lead two dealerships in Hampshire, overseeing Service, Parts and Customer Care across both sites. The role emphasizes profitability, KPI improvement and high customer satisfaction within a high-performance team environment.

You will report to senior leadership and develop strategic direction for aftersales, ensuring compliance with manufacturer standards and delivering excellent customer service.