Aftersales Service Manager — Lead the Team & Customer Experience
Lookers Limited
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Benefits offered by this job
Job summary
Lookers Limited is seeking an Assistant Service Manager to lead the aftersales team, including Service Advisors, Technicians and the Parts department. You will drive customer service excellence, coach staff, and ensure high productivity while achieving upsell targets and KPI goals.
The role reports to the General Manager and requires a full UK driving licence, with a 44-hour week and a permanent full-time contract. Competitive salary with bonus potential and comprehensive benefits are offered.
Qualifications
- Prior experience in a premium automotive environment
- Proven track record in leading a motivated team
- Full UK driving licence required
Responsibilities
- Assist in leading the aftersales team and coach staff to deliver customer service excellence
- Manage Workshop operations, technicians, and service advisors to maximize productivity and KPI achievement
- Monitor performance against budget and take corrective actions to improve results
- Analyse local market opportunities and prepare departmental forecasts and reports
- Own and improve customer satisfaction across the department
Job description
Lookers Limited is seeking an Assistant Service Manager to lead the aftersales team, including Service Advisors, Technicians and the Parts department. You will drive customer service excellence, coach staff, and ensure high productivity while achieving upsell targets and KPI goals.
The role reports to the General Manager and requires a full UK driving licence, with a 44-hour week and a permanent full-time contract. Competitive salary with bonus potential and comprehensive benefits are offered.
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