Assistant Aftersales Manager: Lead Service Excellence

Pembrook Resourcing LTD; Exeter; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Progression opportunities

Development support

Monday–Friday pattern

Job summary

Pembrook Resourcing LTD is recruiting for an Assistant Aftersales Manager in Exeter. The role offers a clear route into Aftersales management with hands‑on leadership and real progression as the company grows.

You will support the Aftersales Manager, motivate the team to hit targets and maintain Service, Parts and customer experience standards. Monday–Friday work pattern with uncapped progression potential.

Qualifications

• Previous experience within an automotive Aftersales environment.
• Strong understanding of Service and Aftersales operations.
• Previous supervisory, team leader or management experience.
• Commercially aware with a strong focus on customer experience.
• Confident communicator with the ability to lead and influence a team.

Responsibilities

• Support the Aftersales Manager with the day‑to‑day running of the department.
• Help lead and motivate the Aftersales team to achieve operational and commercial targets.
• Maintain high standards across Service, Parts and customer experience.
• Monitor departmental performance and identify opportunities for improvement.
• Support customer retention and ensure a consistently high level of service.
• Step up and take responsibility for the department when required.
• Develop your management and leadership skills with a view to progressing into an Aftersales Manager position.

Skills

Aftersales experience

Leadership experience

Customer experience

Team motivation

Job description

Pembrook Resourcing LTD is recruiting for an Assistant Aftersales Manager in Exeter. The role offers a clear route into Aftersales management with hands‑on leadership and real progression as the company grows.

You will support the Aftersales Manager, motivate the team to hit targets and maintain Service, Parts and customer experience standards. Monday–Friday work pattern with uncapped progression potential.