Aftersales Data & Recalls Specialist

Stoneacre Motor Group; Thorne; Presencial; GBP 26 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Industry leading competitive salary

A flexible approach to working pattern

Training and development programmes

Career progression opportunities

Contributory workplace pension scheme

Long service reward

Customer introduced reward

Employee discounts

Access to discounts on retailers, etc.

Wellness programme

Free onsite parking

Resumo da oferta

Stoneacre Motor Group is seeking an Aftersales Data & Recall Advisor for our Head Office. You will work within an established team in the Aftersales department, learning the motor trade while developing transferable skills and contributing to customer satisfaction.

The role involves detailed reporting, data cleansing, CRM accuracy, and producing analyses for senior management, with training provided and a path toward career growth within Stoneacre.

Qualificações

• GCSE ICT, Maths and English or equivalent.
• Computer literate, especially Microsoft Office / Excel.
• We want you to love what you do – The rest will come naturally.

Responsabilidades

• Communicating with customers on a daily basis regarding outstanding recalls and making the required arrangements for these to be carried out ensuring the customers safety (minimum 3 days a week on the phone)
• Produce detailed reporting using manufacturer-based system and communicate findings to the senior management
• Carry out data cleansing task to ensure our customer CRM database is accurate and effective
• Working with colleagues to carry out detailed accurate reviews on our increasing site based to ensure best practice is adhered and produce accurate reporting for the senior management team/directors which allows improve customer satisfaction
• Following up customers after their visit to ensure the highest customer service was delivered.
• Daily downloading of Customer Service Index from various car manufacturers’ websites regarding Stoneacre performance / customer feedback and surveys.
• Importing information and producing Excel spreadsheets for analysis.
• Distribute reports to Branch Managers, Regional Managers and Directors.
• Responsible for the 'Motability' contract, downloading / collating and importing statistics.
• Training provided to audit branch procedures and processes to improve customer satisfaction.

Conhecimentos

Microsoft Excel

Formação académica

GCSE ICT, Maths and English or equivalent

Ferramentas

Microsoft Office

Excel

Descrição da oferta de emprego

Stoneacre Motor Group is seeking an Aftersales Data & Recall Advisor for our Head Office. You will work within an established team in the Aftersales department, learning the motor trade while developing transferable skills and contributing to customer satisfaction.

The role involves detailed reporting, data cleansing, CRM accuracy, and producing analyses for senior management, with training provided and a path toward career growth within Stoneacre.